Information & Advice Manager

As an Information & Advice Manager you will lead and manage an established team of advisors who provide professional and accurate information and advice to older people across Lincolnshire, either in person, virtually or by telephone. The successful applicant will lead the development and delivery of the Information and Advice service at all outlets of the organisation and in community settings.

The successful post holder will hold specialist knowledge, advice and support on welfare benefits and related issues including wellbeing, care and housing, ensuring all clients within the service maximise their income and access all entitlements available to them. The role involves managing the team’s complex casework load as well as holding a caseload of their own.

Skills needed for the role

Do you have a valid Social Work England Registration license?, Do you have experience in IT?, · Experience and knowledge of the statutory regulations and other key guidance in the Welfare Benefit and Social Care systems (in particular for those of state pension age).

· Strong communication, listening and problem-solving skills with a positive, proactive approach.

· Ability to manage a large, diverse and constantly evolving caseload.

· Good IT skills and experience working on Microsoft 365 and with a web-based caseload management system (ideally Salesforce).

· Empathy and attention to detail.

· Proactive approach with ability to work independently and effectively as part of a team. Self-motivation and strong commitment to service excellence.

• Access to Blue Light Card for discounts and savings
• Tickets for Good (free or discounted tickets for events)
• Age UK discounts (dedicated portal provided by AON)
• Employee Assistance Programme (provided by Bupa)
• Mental Health First Aider Scheme
• Dementia Friends training

Age UK Lincolnshire is an independent local charity and a brand partner of Age UK, supporting more than 6,000 people every month. We are seeking an Information & Advice Manager to lead our established team of advisors delivering professional, accurate information and advice to older people across Lincolnshire.