Senior IT Support

• Coaching, mentoring, and upskilling team members, building capability and succession within the IT function.
• Owning the delivery, quality, and continuous improvement of IT support services across internal and external customers.
• Acting as the primary escalation point for complex, high-impact, or business-critical IT issues.
• Leading the design, documentation, and enforcement of IT support processes, policies, and best practices.
• Attend customer sites where required for critical incidents, project delivery, customer support or audits.
• Diagnosing and providing support to customers on computer system problems, including debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
• Going above and beyond with service to wow everyone.
• Finding solutions to issues with persistence and optimism.
• Establish, own, and enforce IT processes, procedures and training materials, standards that optimise performance, reduce risk, and support business growth internally and externally.
• Own the development, standardisation, and deployment of technology images and configurations used to support training, operational, and instructional environments.
• Lead the evaluation, deployment, and standardisation of presentation and collaboration technologies to support business and training needs.
• Lead IT asset management, maintaining full visibility of asset location, lifecycle status, maintenance, and configuration to support operational decision making.
• Own the ongoing assessment of IT environments, identifying risks, improvement opportunities, and technology enhancements aligned to business needs.
• Gather, research, and communicate recommendations and pricing on computer hardware and software and present solutions and ideas to the COO and CEO.
• Ensure server environments are secure, resilient, and well-maintained, with appropriate monitoring, backup, and incident response in place.
• Representing and promoting the Company’s IT services, using comprehensive knowledge to explain how our solutions meet customer needs.
• Achieving or exceeding individual targets set by your Line Manager/the Company on a monthly basis.
• Supporting the Tech team by being part of the hunt group for calls and assistance.
• Communicating effectively through the use of the internal and external platforms.
• Meeting or exceeding Company KPI’s consistently .
• Learning, using and sharing good knowledge with other team members and exploring innovative ideas.
• Accountable for the successful onboarding, inclusion, and development of new IT team members.
• Delivering and completing training when required with internal and external customers.
• Ensuring working practices are compliant with equality, diversity and inclusion, fire safety and health and safety.
• Escalating without delay any concerns professionally to HR or the COO.
• Ensuring working in line with all Yo Telecom policies and procedures.
• Maintaining the office area and your desk with a clean as you go approach and report concerns to HR.
• Completing any other tasks which are reasonably requested by Senior Management.

Do you have experience in Technical support?, At Yo, we’ve been rated ‘Outstanding’ by Best Companies for the last 6 years, and it’s all thanks to one thing… our people! Without our incredible team, we wouldn’t have achieved the growth and success we enjoy today. We’re now looking for passionate, ambitious individuals to help us continue our journey!

Our job perks include …

• Target driven incentives to destinations like Dubai, Ibiza, and many more
• 25 days annual leave + bank holidays (increasing per year of service up to 5 years)
• An additional day of annual leave each year up to 5 years
• Got an appointment? Use your 10 hours of MyTime allowance
• 2 paid days for volunteering
• Casual dress code
• Service rewards after 1 year

Our career perks …

• Funding for courses and qualifications
• Clear and structured progression plans
• Leadership opportunities opening and evolving

Office hours (this is a fully office based role)

• Monday - Thursday: 8:30am - 5:30pm
• Friday: 8am - 5pm (Hitting targets also means early finishes and we’ll throw some treats your way to help you wind down for the weekend)

If this is the job you’ve been searching for, show us your personality by uploading your CV and make us go WOW! You can find out more about Yo via our websites and socials.

Job Type: Full-time

Pay: £40,000.00-£50,000.00 per year