Experienced End User Support Specialist

• Communicates and interacts with users to provide resolutions for malfunctioning equipment, answer questions, instruct users regarding system functions and procedures.
• Collaborates with network services, infrastructure services, security, software systems engineering and/or application development to restore service and/or identify problems.
• Maintains all troubleshooting and tracking efforts in the ticketing system and provides updates to knowledge articles ensuring timely resolution of incidents. Provides input on project tasks and effort as required.
• Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, Wyse terminals, printers and other IT equipment as directed. Acts as smart hands for servers, and/or network equipment under the direction of Infrastructure Subject Matter Experts.
• Perform installations, updates, repairs, upgrades, backups, and other maintenance. May also provide phone, email and remote desktop troubleshooting assistance.
• Documents user technology and support standards and processes to improve service delivery.
• Performs other duties as requested, directed or assigned.
• Administer and maintain Red Hat Linux servers, printing and performance troubleshooting.

• 6 or more years of related work experience
• 2+ years of experience diagnosing and resolving hardware, software, and network issues
• Experience as a Field Technician
• Experience setting up user accounts, permissions and hardware for employees
• Demonstrated ability to work in fast-paced environment dealing with competing priorities

This position must meet export control compliance requirements. To meet export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor’s degree in information technology, Computer Science or Related Field of Study.
• A+, Network+, MCP, ITIL certifications (preferred)

Conflict of Interest:

• Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Travel:

This position may require traveling up to 20% of the time., This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a “U.S. Person” as defined by 22 C.F.R. §120.62 is required. “U.S. Person” includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.

Pulled from the full job description

• Tuition reimbursement
• Health insurance
• 401(k) matching
• Health savings account
• Flexible spending account
• Adoption assistance
• Disability insurance, At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $63,000.00 - $90,000.00, No matter where you are in life, our benefits help prepare you for the present and the future.

• Generous company match to your 401(k).
• Industry-leading tuition assistance program pays your institution directly.
• Fertility, adoption, and surrogacy benefits.
• Up to $10,000 gift match when you support your favorite nonprofit organizations.

These programs are subject to eligibility requirements and other conditions, which may differ for employees of certain subsidiaries or business units, or union-represented employees depending on bargaining agreement terms. If this information conflicts with the program documents, the latter shall control. This material is informational only.

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.