Systems and Support Administrator - Information Technology & Innovation

The IT Systems and Support Administrator plays a key role in supporting the technology needs of a fast-paced, 24/7 healthcare organization. This position provides hands-on technical support to staff, helps implement new technologies, and ensures critical systems and applications run smoothly. The role works closely with the Operations and Solutions teams to maintain secure, reliable infrastructure while delivering responsive and effective end-user support., * Provide end-user technical support for hardware, software, and system-related issues across the organization.

• Participate in an on-call rotation providing after-hours support for urgent IT needs.
• Assist with IT upgrades, system implementations, and technology rollouts to ensure smooth adoption by staff.
• Install, configure, maintain, and support organizational applications.
• Manage application access, permissions, updates, and security.
• Collaborate with the Operations team to support system backups, recovery processes, and disaster recovery planning.
• Maintain clear documentation of systems, processes, and troubleshooting steps.
• Support IT projects from planning through implementation.
• Assist with additional technology initiatives, training, and special projects as needed.

Minimum Education

• High School Diploma with Equivalent/Relevant IT and industry experience.

Minimum Experience

• 2 years of End User support experience

Minimum Field of Expertise

• MS Exchange
• Office Suite
• End User Hardware
• IT Support tools
• Mobile use support/technologies

Preferred Education

• Bachelors degree OR 5 years full-time IT experience

Preferred Experience

• 5 Years of Application support experience
• 5 Years of direct End User Support in Healthcare setting
• Telecommunications Administration

Skills Required

• Adept in Customer Service
• Functional and Technical Troubleshooting best practices
• Computer hardware break-fix

Physical Demands

• Moderate physical effort (move/lift/carry up to 25 pounds)
• Occasional prolonged standing/walking
• Lifts supplies/equipment
• Occasional reaching, stooping, bending kneeling, crouching

Vision Requirements

• Near Acuity: Ability to see clearly at 20 inches or less
• Color visions: Ability to distinguish and identify different colors

Working Conditions

• Subject to many interruptions
• Rare travel to remote Tucson office may be required
• Occasional pressure due to multiple priorities and projects

• Competitive salary
• Annual organizational incentive program
• Medical, dental & vision insurance
• Paid life and long-term disability insurance
• Voluntary life insurance options
• 403(b) employer match and profit sharing
• Tuition assistance program
• Employee wellness & assistance programs
• Inclusive culture - consistently recognized as a top workplace in Arizona
• Tobacco-free, drug-free workplace

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona’s potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion and Eagerness.