Retail Business Analyst- BI

Partner with retail stakeholders (Merchandising, Supply Chain, Marketing, E-commerce, Stores, Finance) to capture business needs, pain points, and opportunities.

• Elicit, analyze, document, and prioritize requirements using workshops, user stories, process maps, and structured templates.

• Analyze current-state processes, identify gaps, and design optimized future-state solutions with clear KPIs and business rules.

• Translate requirements into specifications for retail systems (POS, ERP, WMS, OMS, CRM) and data/analytics/AI solutions (forecasting, personalization, dynamic pricing, inventory optimization).

• Collaborate with Data Engineers, Architects, and Developers to ensure solutions deliver business value and ROI.

• Support Agile delivery backlog grooming, user stories, acceptance criteria, UAT coordination, and change management.

• Create data-driven insights, validate requirements, and measure post-implementation impact.

5+ years BA experience with minimum 3 years in Retail / CPG / E-commerce.

• Proven delivery of transformation projects in retail operations, merchandising, supply chain, or customer experience.

• Strong stakeholder management, facilitation, and documentation skills.

• Experience in Agile/hybrid environments (Jira, Confluence, etc.).

• Bachelor s degree in Business, Information Systems, or related field.

Key Skills

Retail Domain: Omnichannel, merchandising & assortment, inventory & supply chain, pricing & promotions, customer analytics, loyalty/CRM.

Soft Skills: Excellent communication, analytical thinking, stakeholder influence, and ability to simplify complex requirements.

Preferred

• Exposure to AI/ML retail use cases (demand forecasting, personalization, dynamic pricing, fraud detection).

• Familiarity with retail systems (SAP Retail, Oracle Retail/Xstore, Manhattan Associates, or equivalent).

• Experience with data platforms, analytics projects, or consulting delivery.