Technical Support / Help Desk

Our client have experienced massive growth across their UK and European customer base so they are looking to expand their Technical Support team who look after their Fintech payments platform.

They are looking for a person with a love of customer service and with an interest in technology, software systems and customer support. No Prior IT experience is necessary but a background in Customer Service and a real interest in IT is!

You will play a key role in supporting their software solutions, helping customers resolve technical issues and ensuring smooth day-to-day operations.

They will train you on payment technologies, APIs, and operational processes, with the opportunity to progress into a mid-level position as your technical expertise and ownership grow., * Provide first-line technical support to customers, troubleshooting issues related to gateway configuration, transactions, and integrations.

• Escalate complex technical issues appropriately while maintaining ownership with customers.
• Assist in identifying process inefficiencies or recurring issues.
• Follow security and compliance policies to ensure safe handling of customer & cardholder data.
• Handle day-to-day support requests, including product configuration, transaction queries, reconciliation, and customer support issues.
• Manage customers onboarding for software solutions.
• Support the creation and maintenance of reports using Microsoft Excel and internal tools.
• Perform daily operational tasks related to payment processing
• Maintain clear and accurate records of processing activities and support documentation.
• Support customer onboarding and testing activities, learning how to validate transactions using technical specifications and APIs., * On-the-job training in payment systems, gateway technologies, and APIs
• Mentorship from experienced team members and SMEs
• Increasing ownership of technical issues, incident management, and customer integrations
• Opportunities to contribute to process improvements and technical projects

• Previous experience in customer service or a customer-facing role.
• A strong interest in technology, software systems, and problem-solving.
• Ability to learn new tools, platforms, and technical concepts quickly.
• Good communication skills, with the ability to explain technical issues in a clear and simple way.
• Strong attention to detail and organisational skills.
• Ability to manage time effectively and prioritise tasks in a busy environment.
• Basic experience with Windows operating systems and Microsoft 365.
• A proactive and positive attitude, with a willingness to learn and develop.
• Ability to work both independently and as part of a team.

Desirable

• Exposure to technical concepts such as APIs, logs, or basic scripting (e.g. JSON, JavaScript, SQL).
• Awareness of payment processing concepts (authorisation, clearing, settlement).
• Interest in fintech or payment systems.
• Experience supporting software or technical products in any capacity.

This job is working Monday to Friday UK office hours in amazing offices in Whiteley and paying a basic salary up to 30k plus an excellent benefits scheme.

Stratospherec are proud to be recruitng a new Technical Support / Help Desk role for a top UK Fintech Software company working in their offices in Whiteley, Hants.