Head of Ecommerce

Salary: £50,000 + Performance Bonus + Excellent Career ProgressionAdecco is proud to be recruiting on behalf of a rapidly growing, multi-brand organisation within the medical and healthcare sector. We are seeking a commercially driven and highly capable Head of E-Commerce Operations & Growth to take ownership of a portfolio of established and expanding online stores. This is a fantastic opportunity for an ambitious e-commerce professional who thrives in a fast-paced environment and is looking to make a tangible impact on business growth and performance. The RoleThis is far more than a traditional e-commerce management position. You will take full responsibility for the performance, optimisation, and growth of multiple Shopify and WooCommerce stores, combining strategic thinking with hands-on delivery.You will lead on driving revenue, improving customer experience, enhancing operational efficiency, and scaling online performance across several brands., E-Commerce LeadershipTake full ownership of multiple online storesDevelop and execute growth strategies aligned with business objectivesManage trading calendars, campaigns, and product launchesMonitor and improve all key commercial KPIsPlatform Management (Shopify & WooCommerce)Oversee day-to-day administration and optimisationManage themes, plugins, integrations, and functionalityEnsure sites are secure, high-performing, and conversion-focusedWork with developers, designers, and external partnersCommercial Performance & AnalyticsTrack and optimise revenue, profitability, and conversion ratesMonitor KPIs including AOV, CAC, LTV, ROAS, and cart abandonmentAnalyse performance data and implement improvement strategiesBuild and maintain reporting dashboardsDigital Marketing OversightCollaborate with internal teams and agencies across:SEO & organic growthPaid media (Google Ads & Meta)Email marketing & automationRetargeting and affiliate activityEnsure all channels align to drive performance and ROIProduct & Customer ExperienceManage and optimise large product cataloguesImprove navigation, product listings, and merchandisingEnhance the end-to-end customer journeyDrive retention, repeat purchases, and customer satisfactionOperational ExcellenceWork closely with fulfilment, procurement, and customer service teamsImprove stock management and order processesDevelop scalable systems to support ongoing growth

About YouWe are looking for a results-driven individual who can demonstrate:Experience in e-commerce managementProven success growing online revenue and profitabilityExperience managing multiple e-commerce sitesStrong Shopify and WooCommerce expertiseSolid understanding of web performance, UX, and CROExperience working with data, analytics, and reporting toolsStrong knowledge of digital marketing channels and strategy Highly desirable:Experience within healthcare, medical equipment, or regulated industries but not essentialExposure to both B2B and B2C environmentsMarketplace experience (Amazon, eBay)International e-commerce experience Personal AttributesCommercially focused and results-drivenAnalytical and detail-orientedTechnically confidentProactive and solutions-focusedComfortable taking ownership and accountabilityDriven by growth and continuous improvement

What’s On OfferCompetitive salary + performance bonusSignificant career progression opportunitiesHybrid/remote working with Cardiff baseFree parking in Cardiff city centreSupportive, sociable team environmentCompany pension schemeEarly finish on Fridays (1:30pm!) Why Apply?This is a unique opportunity to take ownership of a growing portfolio within a stable and expanding sector. You’ll have the autonomy to shape strategy, implement meaningful change, and directly influence commercial success.If you’re an ambitious e-commerce leader ready to take the next step in your career, we would love to hear from you.