Identity Access Management Analyst

• Great service starts with secure access. Join our Service Delivery team as an IAM Analyst, where you’ll keep our systems secure, our users supported, and our business running smoothly. In this role, you’ll bridge security and service - enabling colleagues to do their best work while protecting what matters most. You’ll collaborate across teams to deliver seamless identity solutions that support productivity, compliance, and operational resilience.
• Support the operational Identity & Access Management activities; Recertifications, Joiners, Movers, Leavers (JML), Access Provisioning and IAM Monitoring, in addition to driving continuous improvements and supporting our strategic change projects as our IAM function matures and grows.
• You will report direct the to the Identity Access Management Lead, within Service Delivery.
• Secure and timely access underpins everything we do. To ensure continuity in this critical function, we are recruiting an Identity & Access Management Analyst to support the ongoing delivery, governance, and improvement of our access processes.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Deliver the BAU Identity and Access Management function through the Joiners, Movers and Leavers process in line with established operational processes.
• Support the Access Management Team Lead with the design, documentation and improvements of the Joiner Mover and Leaver (JML) process that embeds continual improvements in service quality.
• Collaborate with other teams in Technology to successfully migrate from old methods to latest for improving User Life Cycle Management, including automation for provisioning and de- provisioning, and assignment of Role Base Access Controls.
• Responding to IAM related incidents or requests via ITSM Tool or Telephony System in line with KPI’s.
• Support the business with reliable, scalable, and secure hardware provisioning and retrieval process that supports Joiner, Mover, and Leaver (JML) functions end-to-end.
• Ensure timely device readiness for new hires, seamless hardware transitions for role changes, and efficient asset recovery for offboarding-while maintaining accurate inventory tracking, cost control, and data security compliance.
• Ensure SLAs (service level agreements) are met.
• Support improvements to the L&Q’s Security related policies, standards, and procedures.

• Must have experience with Microsoft Active Directory, Office 365 and Group Policy in a large enterprise environment required. Including Entra and Azure Platforms.
• Experience in PowerShell scripting for reporting, implementations and troubleshooting.
• Analytical, problem solving and detail oriented.
• Desire to collaborate, share and learn by doing.
• Excellent communication (written and verbal) and interpersonal skills and ability to work effectively at all levels in a collaborative team environment.
• Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups.
• Ability and experience in understanding, following, and enforcing policies and procedures. With awareness of guiding principles and underlying compliance against regulatory requirements.
• Must have awareness and experience of Identity Management and Access Governance managing user access management controls and processes.
• Skills, knowledge & experience of ITIL processes. Ideally hold the ITIL Foundation V3 qualification or higher but not essential.

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more …

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger - and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.