Provisioning Analyst

You will ensure customers receive timely and accurate account provisioning and billing support, directly impacting customer activation and retention for the organization. You’ll collaborate with stakeholders across Product Delivery Operations, Sales, Customer Care, Engineering, Order Management and Marketing to resolve exceptions and streamline provisioning. This is a Hybrid role - onsite required 3 days a week (Tues/Wed/Thurs).

Here’s How You’ll Make an Impact on the Team

Create and manage new customer accounts, link solution accounts to cloud organizations, enable features and user access, and perform upgrades/renewals, suspensions and terminations

Review contracts to validate fulfillment requests for provisioning

Develop and maintain provisioning guidelines and work instructions to ensure consistent fulfillment

Monitor and prioritize daily requests, manage backlogs, and complete requests within SLA

Coordinate multiple requests, analyze data to inform decision-makers, and select solutions for complex problems

Maintain SharePoint databases and internal dashboards with accurate provisioning data

Manage transfer billing and perform billing ID remaps; track and upload billing changes

Liaise closely with Program Management and other teams to handle exceptions and out-of-process requests

Represent the organization professionally in internal and external interactions

Do you have experience in Written communication?, Do you have a Bachelor’s degree?, Bachelor’s degree

Ability to multitask and work under pressure while staying organized and detail oriented

Strong verbal and written communication skills and professional demeanor

Demonstrated problem solving skills, flexibility, and even temperament

Strong work ethic, commitment, and a positive attitude

Pulled from the full job description

• 401(k)
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Paid sick time, NextDeavor offers health, vision and dental benefits for contract employees Paid sick leave eligibility is contingent on state of residence Optional 401k Plan (excludes employer match) Opportunity to get your foot in the door at a well-established corporation, with potential for extended or permanent full-time employment, * 401(k)
• Dental insurance
• Health insurance
• Vision insurance