Data Coordinator

The Shingo Institute is seeking a self-starting, Data Analytics and AI fluent person to help work with Shingo Insight which currently uses Tableau and Qualtrics. This role will be instrumental in exploring and implementing AI solutions to improve the current process. This part-time job works with organizations around the world collecting survey data and producing reports to help organizations accelerate their cultural transformations. The survey is structured using the Shingo Model and its guiding principles. This position is telework eligible within the state of Utah. Telework outside of the state of Utah is subject to review and approval by the University prior to a job offer being extended. Responsibilities:

• Build, edit, and maintain Qualtrics surveys (logic, branching, validation, quotas).
• Manage survey distribution, response tracking, and dataset hygiene.
• Clean and prepare survey data (handling missing values, recoding, merging waves).
• Define and maintain consistent metrics (e.g., NPS, CSAT, engagement indices).
• Analyze survey results to identify trends, drivers, and root causes.
• Perform basic to intermediate statistical analysis:
• Crosstabs and segmentation
• Time over time comparisons
• Explore and implement AI solutions to improve processes, including using LLMs to search report data and creating searchable databases for future evaluation.
• Build and maintain Tableau dashboards connected to survey data, designing executive-friendly views and translating complex analysis into clear insights.
• Translate analysis into clear insights and implications, not just charts.
• Build and maintain Tableau dashboards connected to survey data.
• Design executive friendly views (filters, drill downs, KPIs).
• Refresh data sources and ensure dashboards stay accurate.
• Optimize dashboards for usability, clarity, and performance.
• Document metric definitions and dashboard logic.
• Ensure consistency across survey waves and reports.
• Follow data privacy and confidentiality practices.
• Other duties as assigned.

Do you have experience in Web-based survey tools?, * Proficient with SalesForce, Qualtrics, and Tableau

• Correlations or regression
• Survey creation, logic, and data exports
• Understanding of standard survey metrics
• Creating dashboards, calculated fields, filters
• Connecting to Excel/CSV or simple database sources
• Descriptive statistics (mean, median, distributions)
• Segmentation and trend analysis
• Catching errors, inconsistencies, and misleading visuals
• Ability to turn data into insights, not just numbers
• Explain results clearly to non-technical audiences
• Ask good questions when requirements are unclear
• Strong written communication for summaries and recommendations

Preferred Skills and Qualifications:

• Statistical methods (regression, factor analysis, driver analysis)
• Sampling, margin of error, and survey methodology knowledge
• A/B testing or experimental design experience
• SQL for pulling or transforming data
• Automating data refreshes
• Experience blending survey data with operational data
• Strong data visualization principles
• Employee engagement, customer experience, or market research
• Change management or organizational insights experience

Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact.

USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state.

Competing at the NCAA Division I level, USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies’ long-standing tradition of athletic and academic excellence is exemplified by recent Mountain West regular-season and tournament championships in women’s volleyball, three consecutive Mountain West tournament titles in women’s soccer conference championships, and a first-ever conference championship for gymnastics, reflecting USU’s commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated. We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU.