Desktop Support Technician

The Desktop Support Technician will be responsible for installing and supporting user computing devices and applications in a friendly, higher education environment. As a member of the Helpdesk team, they will answer phones, create and manage tickets, install and configure new devices, including IP phones and copiers. Provide remote and onsite desktop/laptop troubleshooting. Work on projects with other members of the team. They will demonstrate diligence and thoroughness to ensure all tasks are successfully completed on time. Excellent interpersonal and communication skills will be required to consistently provide a superior level of service to users. Proven troubleshooting, research, and documentation skills are required to efficiently diagnose and repair problems.

Responsibilities

• Level 1 helpdesk support - answer phones, create tickets, user password support, basic verbal diagnosis.

• Diagnose and resolve common issues related to hardware, software, and network connectivity. This may include AD user objects, passwords, installing software, updating drivers, and resolving printer issues.

• Manage tickets - create, update, organize, prioritize, schedule, report

• Install and troubleshoot PC and Mac computers. Activate, troubleshoot Android and IOS phones. Remote support via screen sharing and onsite support by visiting user when required.

• Support end-user IT Services, such as- Citrix, Network Drives, Office 365, Phone, WiFi, Workstations (PC/MAC), and other services

• Maintain hardware and software inventory: Keep track of all hardware and software deployed to end-users and manage inventory to ensure that all equipment is in good working order.

Education requirement:Associates Degree or equivalent

Licenses or certifications:A+ or MSDT certifications beneficial

Technical/computer skills:

• OS: Windows 10 Enterprise, Apple IOS, Android

• MS Windows driver, network, Wi-Fi, printer support

• MS Active Directory

• MS Office/ Office 365

• Virus/malware removal

Prior experience:2 years’ experience in PC support environment

Other skills/requirements:

• Excellent oral and written communication skills required for team and user interaction

• Ability to handle multiple separate tasks

• Ability to work in fast-paced environment

• Patient and friendly demeanor with end-users

Physical demands:

• Must be able to lift, carry, move 40lbs (maximum weight of typical IT equipment)

• Must be able to kneel under/reach over furniture to plug in equipment

USD $53,040.00/Yr.

Maximum Salary

USD $66,300.00/Yr.

New York Medical College offers a comprehensive benefits package for full-time employees* which includes:

• Full range of Health Plans

• Medical Plans (choice of EPO, PPO, High Deductible HSA)

• Flexible Spending Accounts (FSA)

• Dental Plans (PPO & HMO) and Vision Plan

• Dependent Care and Transit Programs

• Life Insurance, AD&D and Voluntary Supplemental Life Insurance

• Short-term and Long-term disability programs

• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)

• New York Medical College Tuition Exemption Program for eligible employees, their spouse and dependent children

• Legal plan

• Employee Assistance Program

• Early-Release Fridays (October - March)

• Generous Paid Time Off

• Vacation, Sick Leave, Personal Leave

• Annual Holiday Schedule

*Members of the 1199 SEIU and 32BJ unions may participate in some of NYMC’s voluntary benefits, but they participate in separate Health and Welfare benefit programs.

New York Medical College (NYMC), a member of Touro University, is a health sciences College whose purpose is to educate clinical and public health professionals as well as researchers, to conduct biomedical and population-based research. Through its faculty and affiliated partners, the College engenders a diverse and inclusive community that promotes an atmosphere of excellence, scholarship and professionalism.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.