Dynamics 365 and Data Manager

At HCA UK, digital transformation is not about systems alone. It’s about how we connect with people, how we use data responsibly, and how we create experiences that feel joined up, thoughtful and human. As we deliver a major digital transformation with Microsoft Dynamics 365 at its core, we’re growing our Digital team and looking for a Dynamics 365 and Data Manager to play a leading role in shaping what comes next.

This is a hands on leadership role at the heart of our CRM and data capability. You’ll take ownership of Dynamics 365 across the business, scaling and enhancing solutions already in production while driving forward a clear and ambitious roadmap for new capabilities. Working closely with senior stakeholders, developers and delivery partners, you’ll help turn complex requirements into practical, well designed solutions that support our wider business strategy and improve how we engage with patients.

You’ll join us at an exciting point in our journey. We have a clear five year strategy, strong executive sponsorship and an expanding digital function. For the right person, this role offers genuine progression, with the opportunity to grow as the data landscape continues to mature.

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in digital marketing, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll do

You’ll lead the day to day management and development of our Microsoft Dynamics 365 environment, ensuring it remains stable, scalable and aligned to business needs. This includes owning the end to end CRM lifecycle across accounts, leads, opportunities, contacts and workflows, and embedding best practice across Sales and Customer Service model driven apps.

You’ll work closely with stakeholders across the business to lead discovery, requirements gathering and scoping, translating needs into clear priorities and a well managed backlog. You’ll shape and deliver the D365 roadmap, supporting adoption and helping teams get real value from the platform.

You’ll also play a key role in how we use data. From designing appropriate data structures in Dataverse to supporting reporting and visualisation through tools like Power BI, you’ll help ensure data is trusted, accessible and meaningful. Alongside this, you’ll line manage and coach colleagues, creating a supportive environment where people can grow their skills and confidence.

Do you have experience in SQL?, You’ll have strong, hands on experience delivering and managing Microsoft Dynamics 365 solutions, ideally within complex or multi stakeholder environments. You’ll be comfortable configuring and enhancing D365 Sales and Customer Service apps, working closely with internal developers and third party Microsoft partners.

You’ll bring a deep understanding of the Power Platform and how it complements Dynamics 365, alongside solid experience in requirements gathering, scoping and stakeholder management. You’ll also have a good grasp of CRM data structures and visualisation, with experience using tools such as Power BI. Experience using SQL is desirable, but not essential.

Most importantly, you’ll be a confident communicator who builds strong relationships, brings clarity to complexity and enjoys leading others through change.

Pulled from the full job description

• Employee discount
• Company pension
• Private medical insurance

Founded over 50 years ago, HCA has grown to become one of the world’s leading healthcare providers. In the UK, we are one of the largest providers of privately funded healthcare, with continued investment in technology, facilities and people. We believe that when we care for our colleagues, they are best placed to care for our patients.

As a Dynamics 365 and Data Manager, you’ll benefit from a supportive, inclusive environment and a comprehensive benefits package, including 25 days holiday plus bank holidays, private healthcare, a competitive pension, life assurance, enhanced family leave, wellbeing benefits and access to discounts with over 800 retailers. We also actively support flexible working and reasonable adjustments throughout the recruitment process and beyond.