IT Analyst

Under direction of the Information Technology Manager, performs a variety of professional level work in support of the City’s network infrastructure, software applications, databases, servers, storage and virtual environment. Incumbents allocated to this job class must work independently and possess the ability to prioritize assignments in an effective and productive manner., Receives general supervision from the Information Technology Manager.Examples of Essential Functions:Essential functions may include, but are not limited to, the following:

• Provides systems support for the City’s network infrastructure, including analysis, diagnosis, maintenance and troubleshooting of operating, database, server hardware, and network systems.
• Monitors network to ensure performance, reliability and security.
• Analyzes and solves operating problems; makes system modifications as necessary; evaluates and makes recommendations in response to requests from departments related to systems development and/or the feasibility of computer applications.
• Installs, configures and maintains server operating systems and applications.
• Manages projects involving multiple City departments.
• Supports desktop operating systems, applications, hardware and printers; troubleshoot problems and errors.
• Trains end users on the correct use of operating systems and applications.
• Maintains servers and related infrastructure; provides support for backup and recovery.
• Prepares and maintains system procedures and documentation; monitors systems and network resources; maintains and administers security systems and methodologies.
• Designs, codes, tests, implements, backups and maintains databases as it relates to applications; monitor for performance.
• Coordinates with outside vendors and consultants.
• Provides budgetary input as it relates to the purchase and maintenance of networking equipment and software, and server hardware.
• Develops and maintains positive public relations with emphasis on quality customer service.
• Has the ability and willingness to work cooperatively in a team environment with other City employees in the course of daily work.
• Responsible for carrying out the mission of the City and the department and advancing the City’s and departmental organizational goals.
• Performs other related duties as assigned.

Do you have a valid Driver’s License license?, Do you have experience in Technical writing within technology?, Do you have a Bachelor’s degree?, * Principles and practices of computer systems and related analysis and design.

• Computer operating systems, local area networks and data communications software and hardware and network technology and environment.
• Servers, server operations and operating systems.
• Standards and principles of relational/spatial databases.
• Current internet standards and web usability and information architecture.
• Relational and spatial databases, including database systems, structure, applications and operations.
• Project management methodologies.
• Principles and practices of customer service.

Ability to:

• Ability to interact with the public while providing proper customer service.
• Ability to interact with other divisions or section employees to obtain information necessary for design and project specifications.
• Ability to prepare environmental impact reports. Ability to calculate material-cost estimates.
• Ability to read, write and comprehend directions in English.
• Ability to develop necessary skills from on-the-job training and meet standards of performance for the classification by the end of the probationary period.
• Ability to work with ITC staff to provide technical support and the GIS Coordinator to develop comprehensive GIS and database architecture design from concept to functional analysis, design, coding, and performance through testing and production of the system
• Ability to effectively document application system phases (analysis, design, code, test, implementation and maintenance)
• Ability to analyzes, document, and diagram current and future workflow processes for applications systems.

Experience:

• Two (2) years of recent, full-time professional level experience in computer technology.

Education:

• Bachelor’s degree from an accredited college or university in Computer Science, Information Systems, or closely related field.

Substitution:

• An equivalent combination of experience, education and/or training may substitute for the listed minimum requirements.

Additional Requirements:

• Possession of a valid California driver’s license., Requires the ability to sit at desk for long periods of time and intermittently walk, stand, stoop, kneel, crouch and reach while performing office and field inspection duties; lift and/or move objects weighing up to 50 pounds; use hands to finger, handle or feel objects, tools, or controls. Must be able to maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading and writing, and operating office equipment. Must be able to use a telephone to communicate verbally and a keyboard to communicate through written means, to review information and enter/retrieve data, to see and read characters on a computer screen. Manual dexterity and vision sufficient to operate computer systems for potentially long periods of time without experiencing abnormal hand, wrist or eye strain.

Pulled from the full job description

• Health insurance
• Paid time off
• Vision insurance
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off
• Vision insurance