LEVEL 2 ENGINEER

Do you have a valid Driver’s License license?, Do you have experience in Network infrastructure management?, Do you have a Associate’s degree?, The Level 2 Technician/Engineer is responsible for providing exceptional support and assistance to our clients. They should have strong technical aptitudes backed by at least 2-4 years of relevant experience, and must be an excellent communicator who can manage clients and provide strong guidance.

The pace and demands in this environment are typically greater than in an “in-house” position. The ideal candidate will be a solid, dependable Technician/Engineer who can follow directions and maximize billing opportunities while promptly communicating ETAs to clients. They should be able to lead pre-project work briefings with each client on each project, and then execute solutions with a high degree of success. This person will be required to integrate and solve problems in various environments including Windows Server, MS 365 Platform, Networking, VPNs, Firewalls, Backup Systems, Cloud, Security, Wireless, specific user requirements and more.

Credentials and Experience:

• At least 2-4 years of relevant experience in Networking, Firewalls, Desktop support, MS 365, Mobile Messaging, MFA, Hardware Technologies, Data Backup and Recovery Support
• 4+ years of relevant service IT experience
• At least one relevant certification
• Bachelor’s Degree, Associate’s Degree or equivalent is a plus

Knowledge, Skills and Abilities:

• Hands-on experience with IT support and Windows desktop support
• MS 365 Platform and Security
• Understanding of TCP/IP and troubleshooting Internet connectivity
• Experience with Network Infrastructure (Switches, Firewalls , ISP routers, Wireless)
• Experience with switches, patch panels and connecting devices to a network
• Understanding of DNS services
• Working knowledge of wireless technologies
• Cyber Security skills a plus
• Experience creating and maintaining technical support and documentation
• Troubleshooting experience including network performance analysis and root cause analysis
• Very strong written and verbal communication skills
• Strong organizational and planning skills
• Managing your clients and working with PCG team to give them the best possible IT experience
• Maintains cooperative working relationships with other departments, service providers, company and vendor support organizations
• Consistently receives good client feedback (CSAT)
• Outstanding judgment and the ability to interact with all team members

Must be authorized to work in the US Valid driver’s license Criminal background check necessary for employment

Pulled from the full job description

• On-the-job training
• Health insurance
• 401(k) matching
• Vision insurance
• Dental insurance
• Opportunities for advancement, PCG IT, the premiere Managed IT, Networking, Cloud and Security provider for over 27 years, has immediate openings for the following careers in information technology and Sales/Marketing with competitive wages and comprehensive benefits.

We pride ourselves on communication, integrity, teamwork and accountability to one another and our clients. We’re more than a place to work. Our team of extremely talented individuals work collaboratively, striving for excellence within the workplace and in the community. Strive to excel - with PCG IT.

PCG IT Benefits

• Health/Dental 100% paid (employee premiums)
• 401K with company match
• Training programs including paid certifications
• Plus additional bonus upon achievement
• Metrics-based bonus incentives
• Company-provided technology, notebook, dock, monitors, etc.
• Company vehicles
• Remote/telecommuting options, * Competitive salary based on experience and qualifications
• Bonus (Monthly for meeting metrics)
• Flexible work environment (Office, remote and on site)
• IRA, Health, Vision, and Dental
• Full on-the-job training and support
• World class culture and Fun working environment
• Great opportunities for advancement