Microsoft 365 system analyst

The Microsoft 365 system analyst will provide technical assistance for Microsoft 365 services like Exchange, OneDrive, Purview, Viva, Loop, etc. focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL) knowledge and potentially On-Call rotation.

User Support o Issue resolution and support for all M365 services. o Troubleshoot system issues, and knowledgeable utilizing Office 365 tools o Escalation point, for complex technical issues unresolved by Service Desk

• Analysis & Reporting o Analyze usage, performance, and audit reports to identify trends and potential problems. o Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution. o Familiarity with Active Directory; Entra ID; PowerShell; etc.

• M365 Tenant Administration o Manage and maintain M365 security policies and compliance requirements. o Create and maintain documentation related to M365 services, policies, procedures, and system configurations. o Participate in planning and implementation of IT projects related to M365 services.

• Collaboration o Work with business units to gather requirements and implement solutions that improve productivity. o Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.

• Process Improvement o Automation solutions, powered by scripting languages like PowerShell, streamline repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained

7- Experience administering M365 environments in a large organization. 7- Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive. 7- Experience implementing governance and compliance policies in a public sector or regulated environment.

• Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities. Ability to create technical documentation and deliver user training. Strong collaboration skills and experience working with cross-functional IT teams.

Preferred Skills and Qualifications

• Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with compliance frameworks and audit processes.