Manager, IT Operations (Labs)

The IT Operations Manager (Labs) is part of the Digital Customer Operations Team. The mission of Digital Customer Operations is to deliver reliable, customer-focused IT support that empowers every user with the technology and tools needed to do their job with confidence. We are committed to keeping our global workforce connected, productive, and working - every day, everywhere.

As an IT Operations Manager (Labs) you will be the point of contact between Labs and Digital Customer Operations. The IT Operations Manager (Labs) will be consulted on all IT related changes across the labs, to coordinate and manage changes from an IT perspective. The IT Operations Manager (Labs) will work closely with the End User Services team, as well as Networks and Core IT teams.

• Bachelor’s degree in information technology, or a related field is preferred, with relevant experience across end user support / networks / labs support
• Experience in overseeing IT projects
• Strong organizational and project management skills, with the ability to manage multiple IT projects and prioritize effectively
• Good technical background across end user services, networks, labs
• Excellent communication and interpersonal skills, with a collaborative approach to working with cross-functional teams and stakeholders.
• Relationship management is a key aspect of this role, being a trusted IT point of contact for Labs
• Position will require up to 50% travel.
• Proactive and adaptable, gaining a deep understanding of the business operations of the labs, to ensure successful delivery of IT solutions where business needs are met

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.

We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.

But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change., Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.

In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.

Our benefits examples include:

• Various annual leave entitlements
• A range of health insurance offerings to suit you and your family’s needs.
• Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
• Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
• Life assurance
• Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others., Actual compensation will be determined based on factors such as geographic location, work experience, education/training, and skill level. You may be eligible for a bonus, stock compensation and commissions in some cases depending on your role and performance.

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.

If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.