User Experience (UX) Analyst (Remote)

GovCIO is currently hiring for a User Experience (UX) Analyst to support a portfolio of VA digital health products, with initial emphasis on telehealth, including video visits and related capabilities. This role will execute user-centered design and validation activities in close partnership with Product Managers, UI Designers, SMEs, and the UX Lead, helping improve usability, adoption, and workflow alignment for Veterans and clinical users.

This role is hands-on and execution-focused, supporting user-centered validation activities across the product lifecycle, including usability sessions, UAT, and iterative design improvements informed by user feedback and operational context. This position is fully remote located within the United States.

Responsibilities

• Support UX execution for an assigned product portfolio, partnering with PMs, UI Designers, SMEs, and stakeholders
• Develop task-based UAT scenarios and success criteria aligned to user workflows and release objectives
• Support and facilitate UAT sessions, including preparation, observation, synthesis of findings, and recommendations
• Conduct or support lightweight user touchpoints such as usability sessions, feedback reviews, and validation activities
• Translate user insights and UX guidance into product-specific flows, interactions, and recommendations
• Partner with UI Designers to ensure designs align with user needs, workflows, and usability best practices
• Support iterative improvements based on user feedback, UAT findings, HCD input, and stakeholder feedback
• Support UX and usability improvements for telehealth and virtual care workflows, informed by operational context and end-user feedback
• Identify and escalate usability risks, insights, and opportunities to PMs and the UX Lead
• Participate in accessibility and usability forums supporting continuous product improvement
• Contribute to product recommendations that improve user adoption, workflow fit, and experience quality

• Bachelor’s degree and 5+ years of experience or commensurate experience
• 3-6 years of relevant UX, usability, product design, or related experience
• Experience supporting usability evaluations, task-based testing, or user-centered product validation
• Experience collaborating with product managers, designers, and developers
• Understanding of user-centered design principles and workflow-based design thinking
• Strong written, analytical, facilitation, and communication skills

Preferred Skills and Experience

• Experience supporting healthcare, telehealth, or government digital products
• Experience supporting UAT planning or facilitation
• Experience with wireframes, prototypes, or interaction design artifacts
• Familiarity with accessibility principles and inclusive design
• Experience working within Agile product teams
• Knowledge of clinical workflows and healthcare operational processes preferred
• Experience supporting the Department of Veterans Affairs or familiarity with VA systems preferred
• Experience with VA Telehealth operations, workflows, and tools (including virtual care platforms) strongly desired

Clearance Required: Ability to obtain and maintain a Suitability/Public Trust clearance., * A valid photo ID must be presented during each interview

• During the Hiring Process
• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance*
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

GovCIO is a team of transformers–people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can’t do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?