Lead Product Manager - Customer Identity Access...

Humana’s Product organization is seeking a Lead Product Manager to drive the strategy, development, and optimization of the Customer Identity Access Management Platform (CIAM) . In this role, you will serve as a key product leader responsible for driving modernization of authentication, authorization, identity lifecycle management, and compliance frameworks across member, provider, and associate experiences.

In this role you’ll partner closely with Engineering, Security, Compliance, Digital, and Platform teams to deliver secure, seamless, friction-resistant identity experiences-all while ensuring regulatory adherence (HIPAA, NIST, CMMC, CMS, etc.). You will champion zero-trust principles, platform thinking, and scalable identity services that support multi-channel digital transformation.

Key Responsibilities:

Product Strategy & Vision

• Collaboratively design the multi-year product strategy and vision for enterprise IAM, including CIAM, workforce IAM, authentication, authorization, credential management, and identity governance.

• Translate long-term business and security needs into actionable roadmaps, OKRs, and measurable outcomes.

• Champion zero trust, least privilege, and modern identity standards across the organization.

Product Delivery & Execution

• Lead cross-functional product development from concept to launch-including requirements, backlog management, feature prioritization, and release planning.

• Work closely with Engineering to define technical capabilities such as MFA, SSO, passwordless authentication, identity proofing, session management, RBAC/ABAC, and governance workflows.

• Partner with security architecture teams to ensure alignment to NIST, CIS, SOC2, HIPAA, and internal risk frameworks.

• Develop detailed acceptance criteria, user stories, and epics in Agile/Scrum or SAFe environments.

Cross-Functional Leadership

• Serve as a voice for IAM across enterprise stakeholders including Security, Compliance, Digital, Member Experience, Provider Experience, and Data Platforms.

• Facilitate alignment between enterprise identity strategy and line-of-business initiatives (e.g., digital onboarding, omni-channel experiences, self-service, and data platforms).

• Collaboratively communicate roadmap updates, outcomes, value realization, and risk posture to senior leadership.

Data, Insights, and Value Realization

• Define platform-level KPIs for IAM including authentication success rates, MFA enrollment/usage, account recovery success rates, fraud reduction, and identity-driven experience outcomes.

• Use analytics, research, NPS/CSAT, friction heatmaps, and A/B testing to optimize identity flows.

Quantify business and security impact through metrics, experiments, and value realization frameworks.

Product Management Expertise

• 5+ years of product management experience; at least 2 years focused specifically on IAM, CIAM, Security, or related platform domains.

• Strong experience driving platform capabilities at enterprise scale.

• Demonstrated ability to manage complex technical products with multiple stakeholders.

Identity & Security Technical Skills

• In-depth knowledge of IAM concepts including:

• Authentication & MFA (including passwordless)

• Authorization (RBAC, ABAC, PBAC)

• Identity Lifecycle Management

• SSO, SAML, OAuth2, OIDC

• Directory services and identity stores

• Identity proofing and verification workflows

• Fraud prevention and risk-based authentication

• Understanding of zero-trust frameworks and modern identity architecture.

• Experience with leading IAM platforms such as Okta, Auth0, ForgeRock, Azure AD/B2C, Ping, or similar.

Compliance & Risk Management Skills

• Familiarity with regulatory and security frameworks, including:

• HIPAA

• CMS/Medicare regulations

• NIST 800-63, + Ability to translate regulatory requirements into product features and governance controls.

Leadership & Communication

• Proven ability to lead cross-functional teams and influence without authority.

• Strong executive communication skills-able to articulate complex identity topics to non-technical stakeholders.

• Experience presenting roadmaps, risks, and product outcomes to senior leadership.

Full time associates enjoy:

• Medical, Dental, Vision and a variety of other supplemental insurances

• Paid time off (PTO) & Paid Holidays

• 401(k) retirement savings plan

• Tuition reimbursement and/or scholarships for qualifying dependent children, The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com.