Traditional email and SMS notifications for subscription renewals are often missed, leading to revenue loss and customer churn.
The solution uses Microsoft Fabric for data, Azure AI Foundry for orchestration, Logic Apps for execution, and ElevenLabs for voice interaction.
The Fabric Data Agent provides an abstraction layer over the lakehouse, allowing AI systems to query structured data using natural language.
Azure AI Foundry acts as the brain to decide on actions, which are then reliably executed by Azure Logic Apps to trigger the conversational AI.
The system creates a closed loop where data triggers a decision, which leads to an action and interaction, with the outcome captured back as data.
A live demonstration shows the AI agent initiating a natural-sounding phone call to a customer to discuss and process a subscription renewal.
This walkthrough explores the configuration of Microsoft Fabric, the AI Foundry orchestrator agent, the Logic App workflow, and the ElevenLabs voice agent.
The automated, proactive approach increases renewal rates, reduces churn, and improves customer engagement in a scalable and efficient way.
Jobs that call for the skills explored in this talk.