Unlocking the potential of Digital & IT at Vodafone

By 2025, half of Vodafone's tech team will be software engineers. Their CIO explains how this shift drives sustainability, innovation, and hyper convenience for customers.

#1about 2 minutes

Finding your personal purpose to unlock your potential

Aligning your personal purpose with a company's mission is key to unlocking energy, drive, and motivation in your career.

#2about 3 minutes

Vodafone's purpose to connect for a better future

The company's mission focuses on creating an inclusive digital society and protecting the planet through sustainable technology and efficient coding.

#3about 3 minutes

Transforming Vodafone into a tech communications company

The strategy involves insourcing skills, focusing on digital engineering, modernizing infrastructure, and promoting software reuse to become a tech-first organization.

#4about 4 minutes

Creating a superior and hyper-convenient customer experience

Technology should provide immediate, effortless solutions for customers, minimizing the time and effort required to resolve their issues.

#5about 6 minutes

Showcasing innovative technology and real-world use cases

Vodafone combines 5G, AI, robotics, data science, and IoT to enable solutions from industrial automation and disaster relief to automotive connectivity.

#6about 2 minutes

Using large language models to improve customer support

Large language models summarize chatbot interactions for human agents, enabling them to resolve customer issues faster without repetition.

#7about 2 minutes

Combining robotics and 5G for emergency response

A remote-controlled "robodog" uses low-latency 5G to enter hazardous areas, assisting police and fire departments in emergency situations.

#8about 2 minutes

Aligning personal and company purpose for impact

Combining your personal purpose with your company's mission generates the energy and motivation to make a significant impact on society and the planet.

#9about 6 minutes

Q&A on generative AI, company culture, and hybrid work

The discussion covers the internal use of generative AI, challenges with language dialects, the importance of authenticity at work, and the company's hybrid work policy.