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WeAreDevelopers LIVE • Dec 3, 2020

APIs and Architecture for scaling omnichannel payments

Ben Hartard

Automation doesn't eliminate labor; self-service kiosks actually increase ticket sizes and throughput. Learn how developers architect robust omnichannel APIs to synchronize complex data flows with legacy enterprise systems.

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#1 about 7 min

Solutions engineering and modern commerce technology platforms

How solutions engineering bridges the gap between software ecosystems and external business systems through platform integrations.

#2 about 4 min

Evolving payment architecture from legacy to cloud stacks

Replacing decoupled legacy payment infrastructure with mobile-first cloud solutions enables built-in encryption and machine learning fraud analysis.

#3 about 8 min

Exposing payment layers through software and hardware developer kits

Providing developers with software and hardware interface kits allows deep integration of transaction data with business management tools.

#4 about 3 min

Transitioning focus from basic payments to unified omnichannel experiences

Treating commerce as a unified operations challenge provides consistent customer interactions across physical and digital storefronts.

#5 about 6 min

Automating franchise reporting and commission structures with modern APIs

Pulling real-time cloud data from franchise sales points eliminates manual reporting and automates complex commission fee structures.

#6 about 7 min

Analyzing operational shifts caused by self service ordering kiosks

Deploying self-service technology fundamentally changes consumer behavior and business throughput parameters beyond simple payment processing.

#7 about 9 min

Orchestrating unified order management systems for large event venues

Syncing cross-channel orders with internal kitchen workflows requires real-time automated status communication to prevent order fulfillment failures.

#8 about 6 min

Bridging modern cloud payments with legacy retail infrastructure systems

Connecting modern point of sale tools with on-premise business systems via cloud interconnectivity maintains vital operational continuity.

#9 about 2 min

Facilitating complex marketplace checkouts across multiple distinct fulfillment channels

Processing a single cart checkout that spans multiple distinct fulfillment channels captures complex consumer marketplace demand.

Matching moments

2:26 min

Convincing financial leaders to adopt modern payment orchestration

Arik Shtilman · World Congress 2023

1:58 min

Introduction to headless commerce and modern web technologies

Anil Kumar Krishnashetty · LIVE

1:49 min

Transforming legacy platforms to cloud native patterns

Kai Geißelhardt +1 · World Congress 2022

5:56 min

Transitioning to headless commerce architectures and decoupled interfaces

Michael Bromley · World Congress 2022

3:08 min

Adapting grocery distribution for omnichannel retail challenges

Enrico La Torre +1 · World Congress 2023

2:38 min

Simplifying complex marketplace transactions with financial application interfaces

Arik Shtilman · World Congress 2023

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Upcoming sessions on this topic

Open session

World Congress 2026 North America

September 24, 2026 · 14:40–14:50

Outdoor Stage

Agentic commerce's dirty little secret, and what to do about it.

Joe Monastiero

Founder & CEO at visualAI

Joe Monastiero
Open session

World Congress 2026 North America

September 25, 2026 · 09:40–10:10

Stage 2

Your next customer won’t be human

Benjamin Smith

Staff Developer Advocate at Stripe

Benjamin Smith
Open session

World Congress 2026 North America

September 25, 2026 · 11:40–12:10

Stage 7

x402: Building Pay-Per-Request APIs for AI Agents

Brian Whippo

Senior Director Integrations and Developer Tooling, Algorand Foundation

Brian Whippo
Open session

World Congress 2026 North America

September 25, 2026 · 10:00–12:00

Stage 10

Insert Coin: Build Live with J.P. Morgan Payments APIs and AI

Alan Torrance

Senior Executive Director of Engineering, JPMorganChase

Alan Torrance
Open session

World Congress 2026 North America

September 25, 2026 · 12:20–12:50

Stage 9

Designing APIs That Survive AI Agents at Scale

Phani Pendurthi

Mastercard, Principal Software Engineer

Phani Pendurthi
Open session

World Congress 2026 North America

September 25, 2026 · 09:00–09:30

Stage 7

AI Agents are Only as Smart as their Context: Building a Real-Time Context Engine at Intuit

Bharat Patel

Lead Software Engineer at Intuit

Bharat Patel

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