Soumil Mandal
Machine learning engineer building Small Language Models and observable AI systems at ServiceNow.
Soumil Mandal builds machine learning systems at ServiceNow. Working on the internal AI Platform team, he designs large-scale information retrieval structures that power search tools and intelligent workflows. His current work focuses on training Small Language Models (SLMs) to act as persona-specific assistants.
Soumil cares about making artificial intelligence less of a black box. He focuses heavily on AI decision observability, helping organizations create traceable pipelines where every automated choice can be tracked, measured, and fully explained.