IT Operations Manager

You have passion for IT Operations and are you ready to take your IT career to the next level? At Red Bull's Production, we're looking for a dynamic and results-driven IT Operations Manager to ensure the seamless operation of IT services that keeps our production plant operating at full throttle. If you're excited about optimizing IT infrastructure, leading impactful projects, and aligning technology with business needs, we want to hear from you!

The IT Operations Manager at Red Bull's Production Site in Ludesch reports directly to the designated IT Manager on-site and ensures service availability and continuous operations of IT services at our production plant. Guided by business needs and IT strategies and standards, this role contributes and leads IT projects to maintain a robust infrastructure supporting business services. Acting as "face of IT", you build strong partnerships with business stakeholders and operations teams, ensuring IT services are not just reliable but also elevate business performance. By driving initiatives and aligning IT services with business strategies and compliance standards, you establish a reliable IT foundation for operations. RESPONSIBILITIES

Areas that play to your strengths

All the responsibilities we'll trust you with:

• As IT Operations Manager, you will ensure the seamless availability and efficient lifecycle management of all IT services at the production site. This includes overseeing the entire IT infrastructure lifecycle, from networks and server infrastructure to workplace services and specialized client systems. You will lead the implementation of comprehensive IT security measures in collaboration with the IT Area and Global Security teams to proactively address vulnerabilities and ensure compliance with established security policies. By monitoring and managing daily IT operations through key performance indicators (KPIs) and service-level agreements (SLAs), you will ensure exceptional service quality and uninterrupted business operations.
• You will be the key liaison between local business operations, IT service owners, IT operations partners, and IT area peers. By fostering seamless communication and close collaboration, you will ensure that IT services are fully aligned with business needs, acting as a trusted partner to deliver the best solutions for operational success.
• In this role, you will lead strategic IT projects following Red Bull's project management methodology. You will focus on maintaining and enhancing production-critical IT infrastructure, delivering tailored solutions based on business demands while adhering to Red Bull's global standards for project management (PM), IT service management (ITSM), and documentation. Your expertise will ensure continuous operational improvement, system optimization, and long-term innovation.
• You will manage relationships with external IT partners, ensuring that day-to-day support activities run smoothly and meet all operational procedures and service-level agreements. Additionally, you will oversee service sourcing, hosting, and housing activities, ensuring strict compliance with Red Bull's world-class standards and guidelines.
• Your role will include identifying opportunities for continuous improvement in IT processes, ensuring they align with Red Bull's latest IT service management (ITSM) standards. By leveraging global and area IT services, you will enhance the efficiency of local IT operations and implement innovative solutions that meet the evolving needs of the production site.
• You will take the lead in building local expertise in artificial intelligence (AI) technologies, unlocking new opportunities to enhance operational efficiency. In addition, you will ensure all AI-related initiatives comply with Red Bull's global AI policies and standards, enabling the seamless integration of AI-driven solutions into the production environment.

• Proven expertise in IT service management (ITSM), ensuring operational excellence through incident, change, and asset management

• Solid knowledge of IT infrastructure: networks, virtualization systems, and workplace services.

• Strong grasp of IT/OT security principles, with experience mitigating vulnerabilities and ensuring compliance.

• Hands-on experience managing IT operations in production environments, ensuring stability and service availability.

• Strong project management and problem-solving skills, with the ability to drive small to mid-sized IT projects, prioritizing business needs and aligning with IT standards

• A natural collaborator with excellent stakeholder management and communication skills in German and English, acting as a trusted face of IT and a Go-To Expert

• Analytical mindset with a focus on continuous improvement, leveraging KPIs and monitoring tools to optimize performance

• Familiarity with AI applications in production environments is a plus

• Travel 0-10%