Premier Technical Support Specialist
Role details
Job location
Tech stack
Job description
We are looking for a technically skilled and compassionate team member to help our customers overcome their technical challenges. In this position, you will be part of our dedicated Lenovo Premier Support team, supporting customers with their technical challenges with your wide range of IT knowledge. Please note: This is a posting intended to gather interest for potential future openings. While there may not be an immediate vacancy, we encourage candidates with relevant experience and enthusiasm for this role to express their interest. By applying, you will be considered for upcoming opportunities as they become available.
Your tasks: Responding to technical inquiries via phone, email and chat Assisting customers with troubleshooting and problem resolution Explaining of technical issues in a comprehensible and simple manner Ensuring an outstanding customer experience through empathetic and professional service Documenting of customer inquiries and solutions in the ticketing system, Employee Share Purchase Plan Employee Assistance Program, e.g., for health, legal & financial consultancy Pension Plan Meal Allowance / Lunch Vouchers Internal E-learning Development Platform Available for Employees Specialized Development Trainings (based on nomination process) Employees Groups (LGBT+, WILL, etc.) Opportunity to Join/Create Employees Groups (inclusivity, well-being, sports, volunteering, charity, etc.) Job Rad (Bike Leasing) Mobile phone + 3 Sim Cards for Mobile Working
At Lenovo we are proud to be an equal opportunity company. This vacancy certainly applies for people with disabilities, too.
You will report to SSG (Solutions & Services Group) organization structure. SSG has been focusing on the expanding IT service market, especially the digital workplace services opportunity, the growing demand for aaS (as a Service) model, and customers' stronger preference for sustainability services. Meanwhile, SSG has continued to invest in software tools, platforms, and repeatable vertical solutions with our own IP, and focus on vertical solutions in manufacturing, retail, healthcare, education, and Smart City. We are expanding TruScale as a Service to include Digital Workplace Solutions, developing our Hybrid Cloud solutions, and exploring Metaverse solutions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Requirements
Do you have experience in Technical support?, Advanced knowledge of IT and technical understanding Customer service or technical support experience is a plus Ability to simplify technical concepts Positive attitude, empathy and patience when dealing with customers Problem-solving skills Ability to work in a team and willingness to work together in a dynamic environment Flexibility and the ability to quickly adapt to new situations Experience with the Microsoft M365 / O365 product range, especially with Microsoft Dynamics Excellent communication skills in German (C1 - C2) and in English (at least B1-B2)
If you are a technology enthusiast, enjoy helping others, and have excellent communication skills, then we look forward to getting to know you! Apply now and become part of our team in Lenovo Premier Support.
