Director, UX Design
Role details
Job location
Tech stack
Job description
As the Director of UX Design for Digital Customer Solutions at DHL Express, you will lead the design strategy for our digital platforms, creating seamless, user-centered experiences for our global customers. You will oversee a distributed design team, driving innovation, quality, and efficiency while balancing customer needs with business priorities., * Lead and develop a high-performing UX design team focused on creating compelling digital customer experiences across DHL Express platforms.
- Define and execute the UX vision and strategy in alignment with business goals and customer needs.
- Collaborate closely with product management, engineering, marketing, and customer service teams to deliver integrated digital solutions.
- Champion user research, data-driven design, and usability testing to inform decision-making and continuous improvement.
- Advocate for best practices in usability, accessibility, and responsive design within a fast-paced, global organization.
- Manage stakeholder relationships, balancing business objectives with customer-centric design principles.
- Drive UX innovation by staying abreast of emerging technologies and industry trends.
Management Responsibility
- This role will have direct management responsibility for two team members, as well as indirect oversight of the ITS design team.
Requirements
Do you have experience in User research?, Do you have a Master's degree?, We are looking for an experienced leader with strong design expertise, business acumen, and a proven record of managing global teams. You should be results-driven, skilled at using data to inform decisions, and able to iterate quickly. A self-starter with an entrepreneurial mindset, you will take ownership, mentor others, and foster a culture of excellence and collaboration., * Bachelor's or Master's degree in the Design field (e.g., UX, Management, Innovation Management, Service Design, C57gor related field.
- Preferred if the candidate has had some managerial training.
- 10 years of experience in leading UX design teams within complex, digital-first environments.
- Strong expertise in digital customer solutions, user research, and service design.
- Excellent leadership, communication, and stakeholder management skills.
- Ability to translate customer insights into actionable design strategies that impact business success.
- Experience with industry standard design tools (e.g., Figma, Mural, MS Suite, Adobe, etc).
- Excellent facilitation skills to plan, lead, and execute workshops with cross-functional teams.
- Experience working in logistics, supply chain, or related industries is a plus.
