Onsite Support Technician

We're looking for an Onsite Support Technician to work on a stable project with a permanent contract, based in Sant Vicenç dels Horts.

Functions

• Support and resolution of technical support tickets (levels 1 and 2), including hardware, software, connectivity, and access issues.

Requirements

• Scope of resolution and knowledge required in:

• Microsoft 365 admin center, Exchange, Sharepoint, Teams, Enter ID, Defender, and Microsoft Intune.
• Windows Print Server.
• Active Directory Users and Computers.
• Azure/O365 PowerShell scripting.

• Full lifecycle management of digital identities:

• Creation, modification, and deletion of user accounts in both on-premise and cloud environments.
• Manage access control by correctly assigning roles and security groups in AD, Azure AD, and SharePoint.
• Manage multi-factor authentication (MFA) and single sign-on (SSO) solutions with Microsoft Sign In ID.

• Constant monitoring of servers, networks, backups, and critical services using monitoring tools (ZABBIX) to detect potential failures or anomalies.

• Active record of procedures, operating manuals and documentation of incidents/solutions applied.

• Working closely with architecture, help desk, development, and cybersecurity teams to implement technical solutions and improvements.

Valuable requirements

• English level B2

Do you have experience in Windows?