Application Support Engineer

As Application Support Engineer, y ou'll be responsible for maintaining and supporting Simplyhealth's software applications, ensuring optimal performance, troubleshooting issues, providing second line technical support, and liaising with vendors and internal teams. The role involves working closely with end-users, understanding their requirements, identifying the right approach and engaging other technology teams to ensure timely solutions are provided to any problems they encounter with applications., * Operational Readiness: Validate applications or changes for live deployment, ensuring full handover and support readiness.

• System Monitoring: Monitor application health, performance, and stability, proactively resolving issues to meet SLAs.
• Issue Resolution: Respond to user enquiries and tickets, diagnose technical problems, and collaborate with IT teams to resolve them.
• Incident Management: Maintain and close incident records within SLA timelines, lead complex troubleshooting, and support problem management to prevent reoccurrence.
• Customer Support: Deliver effective, high-quality support to users, ensuring timely and empathetic resolution of issues.
• Cross-Team Collaboration: Work with Development, QA, Network, Database, and Operations teams to support application upgrades and resolve issues.
• Deployment Support: Assist with application deployments, upgrades, post-release validation, and system integration efforts.
• Documentation & Training: Create knowledge base articles, provide user guidance, and support training efforts to reduce repeat issues.
• Data & Reporting: Assist in data analysis and reporting, ensuring integrity and identifying trends in recurring problems.
• Automation: Use Scripting or automation tools to automate tasks and improve efficiency

If you are passionate about technology, enjoy solving complex problems, and have a customer-focused mindset, this role is an excellent opportunity to grow your career in the IT field.