Infrastructure Engineer

This is a fantastic opportunity for an IT support professional looking to develop their career and enhance their prospects with an exciting and highly successful company.

Joining a vibrant and friendly environment, the successful candidate will have the opportunity to work with a broad and challenging range of technologies, industry sectors and customers.

As an Infrastructure Engineer, you will be responsible for supporting customer systems via the telephone, email and remote connection.

Responding to customer and operational requirements, you'll troubleshoot queries and provide valuable support to any incoming issues, escalating anything that proves very difficult to our 3rd line support. You'll create detailed documentation for both internal and customer systems and maintain an accurate record of your work and system changes.

Additionally, you will build and maintain LAN and private cloud servers and ensure that all work is completed in a timely manner.

As part of your role, you will occasionally be required to travel to customer sites and perform on-site technical support tasks.

Do you have a valid Driving Licence license?, Do you have experience in IT support?, · At least three years' experience gained in an IT support role

· A full driving licence and access to your own vehicle

· Excellent problem-solving skills and attention to detail.

· Strong communication skills, both verbal and written.

· Ability to work independently as well as part of a team

· Solid experience of installing and configuring firewalls, network switches, desktop computers, laptops, server hardware and storage devices

· A good working knowledge of IP networking, Remote Desktop Services, Windows Server, Active Directory, Group Policy, DNS, DHCP, VPN, and IIS.

· Good Understanding of Microsoft 365

· You must have good communication skills along with good troubleshooting skills with a proactive and customer-focused approach.

Desirable Skills:

· Experience with Microsoft Azure

· MS technical certification, such as AZ-900, AZ-104 or something similar.

· Hyper-V or Other Hypervisor experience.

· Experience supporting handhelds

· Experience working with Mac, iOS, Android and Linux., * IT support: 3 years (required)

· 37.5-hour week between 8:30am to 5:30pm weekdays

· The salary will be dependent on the level of experience and certification

· Office snacks and drinks provided

· 25 days holiday plus 1 additional day per year after 3 years' service

· Car parking space provided

· Generous pension terms

After 6 months' probation

· WFH available for some days each week.

· Full Private Medical Plan

· Cash Plan

· Company Profit-Sharing Bonus Scheme

· Join the Weekend Support team

Job Types: Full-time, Permanent

Pay: £35,000.00-£42,500.00 per year

Benefits:

• Additional leave
• Company pension
• Free parking
• On-site parking
• Private medical insurance
• Profit sharing
• Sick pay
• Work from home

Application question(s):

• Do you currently live within 45 minutes commuting time of NN7 4HE?
• Must be interest in gaining Microsoft certifications