2nd Line IT Support Engineer

The Role: IT Helpdesk Specialist

As a crucial member of the support team, you will provide prompt and professional telephone/remote support to resolve client issues efficiently. You will act as the first point of contact, escalating complex problems while maintaining exceptional service standards.

• Previous Helpdesk/IT Support experience (telephone/remote support) is essential.
• Expertise in Microsoft 365 Administration and Troubleshooting (including Exchange Online, Teams, and user management).
• Excellent working knowledge of Microsoft Desktop Operating Systems (Windows 10 and Windows 11).
• Knowledge of Server Operating Systems (e.g., Windows Server).
• Fully conversant with PC hardware set-up, configuration, and troubleshooting (preferable).
• A 'hands on' approach with a strong willingness to learn is crucial.
• Previous MSP experience is preferred but not essential.

The Ideal Candidate

We are looking for someone with excellent communication skills, a professional telephone manner, and a strong customer service focus. If you thrive on solving technical challenges and take ownership of user issues, this is the role for you.

Are you an experienced IT Support Engineer looking for your next career move in Wakefield? We are recruiting for a growing SME Technology Company seeking a dedicated 1st/2nd Line Helpdesk Engineer with strong skills in Microsoft 365 and Windows 10/11. This is a fantastic opportunity to join a fast-paced team providing essential IT Support and remote troubleshooting for external businesses across West Yorkshire.