Onsite / Desktop Support Engineer x2 Crewe

Act as the first point of contact for customers, delivering the highest level of customer service and engagement, and will be pre-empting investigating and resolving Incidents.

The role will be onsite five days a week in Crewe

Your role

First point of contact for customers, delivering the highest level of customer service and engagement. Liaising continuously with customers to ensure smooth communication and efficient service whilst resolving customer queries onsite. Providing advice with guidance through user best practices, identifying and mitigating repeatable cases and creating knowledge base articles (KBA's). Responsibility for resolving Incidents and Service Requests to SLA using tools such as Service Now and Intune. Accurate IT hardware management using a Configuration Management Database (CMDB) and Active Directory (AD).Skills

Excellent communication and interpersonal skills, with the ability to interact effectively with customers and technical teams at all levels. Ability to work within a busy environment and can work calmly under pressure. Critical thinking and problem-solving skills, with an ability to think outside the box. Working knowledge of Microsoft Windows OS (10 and 11) and Microsoft 365 Office Suite. Understanding of IT hardware, predominately desktops and laptops, but also other mobile technologies; printers; peripherals and network fundamentals