2nd Line Support Engineer
Role details
Job location
Tech stack
Job description
Are you an experienced IT support professional who thrives on solving complex technical challenges? We're looking for a hands-on Second Line Support Contractor to help deliver fast, effective technical support to around 500 users across multiple sites.
You'll be joining a Technical Services Team, working closely with Service Desk, Desktop Support, and Technical Services colleagues to reduce a backlog of service requests and incidents.
What You'll Be Doing
Diagnose and resolve second-line incidents and service requests.
Fix access and configuration issues across key systems, including SharePoint, Hive, and Microsoft 365.
Troubleshoot connectivity problems (Wi-Fi, VPN, docking stations).
Provide expert support for Microsoft 365 apps such as Teams, OneDrive, and Outlook.
Review and triage suspected phishing emails.
Build, configure, and replace Windows 11 laptops for new starters and existing users.
Enrol and manage laptops and mobile devices in Microsoft Intune.
Support hardware setup - from monitor swaps to cable management.
Requirements
Proven experience in second-line desktop or field support.
Strong hands-on knowledge of:
Microsoft 365 (Teams, OneDrive, SharePoint, Outlook, Power BI)
Microsoft Entra ID / Azure AD
Microsoft Intune (device & mobile management)
Windows 10/11 configuration and troubleshooting
Confidence diagnosing hardware, connectivity, and access issues.
Familiarity with ITSM tools.
Excellent communication and customer service skills.
A proactive, pragmatic approach - able to work independently and deliver at pace.
Benefits & conditions
Second Line End User Support-Sheffield City Centre (On-site) £200-£250 per day- 3-month contract -Immediate start
