It Support

This position offers a salary of up to £35,000 Per annum based on experience and working office hours of 8.30-5pm some flexibility available. This position provides the opportunity to work within a secure and progressive environment focused on reliability, innovation, and continuous improvement.

Our client operates a busy and growing site with a wide range of IT systems, infrastructure, and critical business applications. They are seeking a proactive and technically strong individual to help maintain and enhance IT operations, provide day-to-day support, and drive forward system improvements to meet the growing demands of their customers.

IT Support Main Responsibilities:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, and related hardware/software.

• Manage and deliver business-critical IT tasks and system improvements.

• Support and enhance productivity by enabling smarter business processes and IT efficiencies.

• Research, evaluate, and implement emerging technologies, hardware, and software solutions.

• Act as subject matter expert across Windows, iOS, and widely used applications (Microsoft, Adobe, Google Workspace).

• Ensure ongoing cyber security compliance, supporting Cyber Essentials + accreditations.

• Install, configure, and support workstations, printers, phones, and mobile devices.

• Administer and secure the company's Office 365 / SharePoint environment, developing it to meet business needs.

• Oversee administration of time and attendance systems and other business-critical platforms.

• Assist in supporting the company's Infor ERP business solution.

• Lead on cyber security awareness, employee training, and preventative measures against phishing and cyberattacks.

• Provide documentation, training, testing, and implementation support for IT projects.

• Manage asset database and maintain accurate records of IT equipment.

• Liaise with third parties to deliver IT services and support business requirements.

• Minimum of five years' experience in an IT support role.

• Strong knowledge of operating systems, hardware, and IT technologies.

• Knowledge and understanding of cyber security standards, controls, and practices.

• Ability to work independently, prioritise workload, and multitask effectively.

• Excellent interpersonal and communication skills with a professional approach.

• Meticulous attention to detail with strong problem-solving abilities.

• Proven experience liaising with third parties and external providers.

• Strong critical thinking and logical troubleshooting skills.

• Ability to maintain confidentiality of sensitive company information.

• Eligibility to obtain BPSS and SC clearance.

GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency