Technical Customer Support Representative
Role details
Job location
Tech stack
Job description
As the Technical Customer Support Representative you will provide after-sales customer service and remote technical support by handling interactions with our customers to resolve any issues they have with our devices within the UKIN region. You must have strong Troubleshooting skills.
You will be based onsite in our office in Whittle - Leicester.
What you will do
Provide after-sales customer service and remote technical support to customers ensuring high customer happiness.
Answer customers inquiries (via phone fax e-mail IM etc.) efficiently accurately and expertly.
Formally detail customer complaints / service notifications and interactions per company guidelines.
Accurately diagnose and troubleshoot customers technical problems and provide responses regarding general questions service products spare part number identification and pricing.
Build a service order or customer concern if a remote solution cannot be offered.
When vital transfer complaints for investigation and resolution to the relevant people / departments.
Leverage company knowledge and resources to ensure the delivery of valued cost-effective after-sales service and technical support to customers technical service providers and Baxter colleagues in Sales & Marketing Customer Services Product Services and R&D / Engineering.
Develop and maintain strong working relationships with distributors customers technical service providers and Baxter colleagues in Sales & Marketing Customer Services Products Services Field Services and R&D / Engineering.
Requirements
Minimum of 2 years of customer service experience and experience with providing technical support and troubleshooting.
Affinity with Information Technologies including Windows operating environment device connectivity network design and supportability.
Knowledge of one or more software programming languages would be a significant advantage.
Excellent interpersonal skills on different levels.
Customer-Focused management / planning approach.
Ability to switch quickly between tasks and processes.
Strong time management / planning skills.
Ability to identify process improvement opportunities and raise it to the Supervisor., Dhcp,SQL,Active Directory,VOIP,VMware,Customer Service,Windows,Trouble Shooting,Java,VPN,Sharepiont,hardware,Dns,Technical Support,Software Applications
Benefits & conditions
Competitive total compensation package
Professional development opportunities
High importance placed on work life balance
Dedication to growing and developing an inclusive and diverse workforce
