Technical Support Engineer

Xpertise Recruitment

Derby, United Kingdom

3 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Compensation

£ 40K

Job location

Derby, United Kingdom

Tech stack

PHP

Application Testing

Databases

MariaDB

MySQL

SQL Databases

Web Applications

Scripting (Bash/Python/Go/Ruby)

Job description

As a Technical Support Engineer, you'll be providing application support, investigating, troubleshooting, and resolving issues, and working alongside developers, stakeholders, and users across the business. This role offers the perfect opportunity for someone technically minded to grow within a small, impactful product team., * Monitor and respond to support requests and system alerts.

Create and maintain SOPs and a support knowledge base.
Identify opportunities to reduce support volumes and improve user experience.
Learn and apply 2nd-line troubleshooting techniques.

Requirements

The ideal candidate will have 1+ year in a technical support or helpdesk role, and experience supporting users of web-based applications. You should have excellent communication skills, a strong problem-solving mindset and attention to detail, the ability to handle multiple tasks and prioritise effectively, and be quick to learn new systems.

Experience in application testing, PHP scripting (or other coding experience) is highly desirable, alongside the ability to read and interpret application logs, and SQL / database querying (MySQL or MariaDB).