Solutions Engineer

Ingenico is the global leader in payments acceptance solutions. As the trusted technology partner for merchants, banks, acquirers, ISVs, payment aggregators and fintech customers, our world-class terminals, solutions and services enable the global ecosystem of payments acceptance. With 40 years of experience, innovation is integral to Ingenico's approach and culture, inspiring our large and diverse community of experts who anticipate and help shape the evolution of commerce worldwide. At Ingenico, trust and sustainability are at the heart of everything we do.

This position is responsible for supporting the pre- and post-sales and integration needs of our clients. They work closely with Account Executives and Account Managers to provide technical product integration support to the sales team. The Solutions Engineer is the technical liaison between customers and internal departments including product management, marketing, sales, service, QA, and software development.

They gather and assess functional, technical and business requirements to understand how to best implement Ingenico products and services. The candidate can perform technical and sales related activities at customer locations independent of sales executives, which may include customer presentations and product demonstrations. This position requires up to 30% travel in the UK and Germany and is fully remote; the ideal candidate can be based anywhere in the UK or Germany.

Responsibilities

• Field support of customer integrations and act as the primary interface for ISV Android product integration
• Implementation and support of Ingenico Hardware & Software Payment Solutions
• Collaborate with 3rd party financial solution providers to resolve technical integration issues
• Provide product training to customers and partners
• Analyze customer requirements and recommend best practices & solutions
• Provide sales support to account executives with presentations, whiteboard sessions, and technical demonstrations
• Support existing client base in problem determination, resolution, and product upgrade
• Participate in sales meetings and industry-related events
• Recommend product enhancements and provide customer feedback to product management
• Aid in testing and piloting of new hardware and software
• Work with QA and software engineering on problem recreation and resolution
• Bring technical expertise on Ingenico's multi-lane product suite and integration kits
• Collaborate with sales, product, software development and QA to accelerate product integration
• Provide input to Technical Services and Software Development to accelerate evolution of Ingenico multilane integration kits

• Development-level experience in Android, Java, and C#

• In-depth knowledge of API integration

• Proficient in secure payment solutions

• Proficient in troubleshooting and problem resolution

• Technical experience with driver solutions, PC installations and understanding of POS workflows

• Project management, time management and task prioritization skills

• Analytical capabilities and leadership skills including experience managing customer expectations

• Strong written and verbal communication skills in customer settings and with internal management

• Ability to establish solid business relationships and work effectively in a team

• Ability to communicate business needs to technical people and to simplify complex technical information for non-technical audiences Technical and Non-technical Skills

• Understanding of encryption standards and concepts in secure payments (Master / Session, DUKPT, DES and Triple DES)

• Experience with EMV certification and integration

• Understanding of security requirements in payments (PABP, PCI-PED, PCI-DSS)

• Hardware experience with POS peripherals, PCs, servers and common POS retail workstations

• Understanding of wireless protocols and concepts

• Understanding of various payment device interfaces (OPOS, JPOS, IBM EFT)

• Experience with graphics generation / manipulation tools

• Experience with Java development environment preferred

• Software : MS Word, Excel, Project, Visio, PowerPoint

• Strong communication, cross-functional teamwork, product management and product marketing skills