Mid Level - Support Engineer

Our IT Infrastructure Support Team (as part of our Foundation Division) provides Flix with a wide range of services around the globe. The most important services are fully owned and managed by the team and include the employee device lifecycle based on Microsoft Intune/Autopilot, our Atlassian cloud environment for product and project management, and technical event support. We are the first point of contact for all IT infrastructure-related requests and reliably enable our employees through service desk or on-site support., * Together with your team you own services like Office 365, hardware provisioning, global video conferencing, device and asset management

• Proactively look for IT related business improvements and drive innovation in our HR and Finance landscape
• Continuously learn from our tech community and improve our internal IT infrastructure
• You manage, solve, or dispatch incoming 1st, 2nd and 3rd level support requests in our ticketing system together with your international support team
• You train and consult our employees regarding usage of our global IT infrastructure and application platform

• Proficiency in supporting Office 365 products especially MS Teams, Outlook, OneDrive
• Experience in Microsoft Cloud Services (Endpoint Manager, AAD, Autopilot)
• Experience or high interest in scripting for task automation (e.g. PowerShell)
• Fun, working in an international, diverse, dynamic, flexible, and enthusiastic working environment
• Experience working in agile and self-organized teams
• Proficient in effective communication, with the ability to articulate complex technical information clearly and concisely to diverse audiences
• Result-driven and value-oriented
• Fluent in English
• Experience in 1st, 2nd and 3rd level IT support in a ticketing system

We look forward to welcoming a talented individual who is ready to make a significant impact on our HR systems and contribute to our continued growth and success.

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable., What We Offer

• Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
• Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
• Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
• Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
• Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
• Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.

To view more local benefits specific to each office location, please check out this link: Locations - Flix Career