IT Helpdesk Technician

Essential Responsibilities:

• Managing tickets and monitoring the IT helpdesk ticket queues.

• Provide technical assistance for incoming support requests and issues related to end-user computer systems, software, and hardware.

• Setting up new equipment such as desktops, laptops, printers, and mobile phones.

• Install, configure, and repair computer hardware and software.

• Support Office 365.

• Provide basic end-user computer training.

• Walk users through problem-solving process via phone, email, and remote screen sharing.

• Troubleshoot and resolve technical problems. Required skills:

• Minimum of two years' experience in IT Helpdesk or similar technical experience including use of ITSM tools.

• Specific technical experience with: Microsoft Windows 10/11MacOS XMicrosoft Office applicationsMicrosoft Office 365Network connectivityMicrosoft Active Directory users and groupsMicrosoft user permissionsiPhone/Android mobile devices

• Able to solve technical problems.

• Good communication skills, both verbal and written.

• Positive attitude.

• Motivated, self-starting, able to work independently and set priorities.

• Maintain a high level of business ethics and professionalism.

• Must be able to work on confidential tasks.

• Good organizational skills.

• Full clean driving license. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements above are representative of the knowledge, skill, and/or ability required. Eindhoven, Netherlands

Android, Computerhardware, Hardware, Mobile devices, Support, Systemen, Training, Training, Windows, IT, Technician