Online Data Analyst
Role details
Job location
Tech stack
Job description
Champion first line responsibilities for customer outcomes
You will support compliance with Consumer Duty outcomes and FCA cross cutting rules, produce monthly customer outcome monitoring, work with internal and external teams to gather data, review performance against thresholds, and highlight actions where metrics fall outside appetite. You will also support the Saturn Customer Committee with preparation of content, minute taking, and tracking of actions.
Drive meaningful improvements for customers
Build strong working relationships with outsource partners, contribute to Board reporting, support monitoring of vulnerable customers, and work closely with pricing teams on general insurance pricing practice analysis. You will also support oversight of customer communication, learning from risk events, and recommending improvements across underwriting, pricing, and claims.
Provide oversight and governance support
Help oversee customer activity delivered by Markerstudy Group on our behalf, raise issues where needed, support monthly governance reporting, assess customer propositions, and contribute to distribution governance and broker audit fair value reviews.
Contribute to customer centric culture
You will attend forums, support the Customer Manager and Head of Pricing Performance and Customer, contribute to Board and committee papers, and maintain an up to date understanding of Consumer Duty and regulatory developments., Test Analyst Location: Winchester/Hybrid The Role - As part of the new Testing function team, you will be the Test Analyst for the enterprise application estate and play a pivotal role in the largest ever investment programme, ensuring the deployment of a cloud-based..., RISK STRATEGY ANALYST £50,000 SOUTHAMPTON THE COMPANY This company is a growing FinTech that have been growing steadily over the past few years. They have multiple offerings and a close-knit team that really value progression and development. THE ROLE This role is..., Caprae Capital Partners - Undergrad Private Equity Research Analyst Program (10 hrs/week - Paid Program) Caprae Capital Partners is a private equity and acquisitions platform led by Kevin Hong - a serial founder who scaled two tech ventures to $31M ARR and $7M revenue...., About Webigence and Spark Travel Webigence has 25 years of experience crafting UX-first, often highly complex software. Our engineers pair forward-thinking agile practices with an obsession for intuitive design, shipping products that feel effortless even when the logic..., Job Summary: The Systems Analyst/Tester will work as a member of the UK Global Payroll team supporting the Total Rewards teams. Working specifically within PeopleSoft's Global Payroll and Absence Management modules and others non-PeopleSoft application used by the Allegis..., Role Purpose In this role, you will manage and grow relationships with strategically important clients, focusing on renewal negotiations and long-term relationship management. As the main point of contact for designated clients, you will act as the overall relationship..., Senior Insight Analyst Fully Remote In The UK £50,000-£55,000 The Company A leading name in the industrial distribution and metalworking sector, supplying 10,000+ customers with a catalogue of over 100,000 products across tools, MRO, and PPE, is seeking a...
Requirements
If you enjoy getting into the detail, questioning what you see, and driving improvements that actually matter, this role will suit you well. We are looking for someone who is curious, sharp, and ready to help us keep customers at the centre of everything we do.
The ideal candidate will have experience in product governance or customer analytics within a regulated environment, with hands on involvement in Consumer Duty and the creation of customer outcome dashboards., * A university degree or relevant professional risk qualification is preferred
- Experience working in a regulated entity in customer related roles
- Familiarity with Consumer Duty requirements
- Experience engaging with the FCA or PRA is an advantage
- Good understanding of risks within a delegated environment
- Clear understanding of conduct risk and the three lines of defence model
Skills and Qualities
- Customer focussed mindset
- Strong relationship building abilities
- Clear and confident communication skills
- Good grasp of regulatory and compliance expectations within insurance
- Naturally inquisitive and comfortable challenging the status quo
- Ability to work across teams and external partners to influence outcomes, Are you a detail-oriented individual with a passion for research and a good understanding of national and local geography? This freelance opportunity allows you to work at your own pace and from the comfort of your own home. A Day in the Life of an Online Data Analyst: *...
