Machine Learning Engineer

The Learning & Development Executive is responsible for driving a culture of thriving learning across the organisation, with a specific focus on:

• Championing the Care Management System (CMS) and becoming the internal "go-to" expert
• Designing and delivering training (face-to-face and virtual) for staff at all levels
• Implementing and administering the Learning Management System (LMS) and e-learning courses
• Supporting managers and teams to use digital tools confidently, safely and in line with regulatory expectations

The role combines hands-on training delivery, system ownership, and continuous improvement of learning practices across the business.

Key Responsibilities

1. Care Management System Champion

• Act as the internal subject matter expert for the Care Management System.
• Lead onboarding and training for new starters and new services on the CMS.
• Develop clear, user-friendly guides, SOPs and "how-to" resources.
• Work with operations, quality and IT to resolve system issues and improve workflows.
• Monitor system usage and data quality, identifying teams that need extra support.

2. Training Design & Delivery

• Plan, design and deliver engaging workshops, webinars and 1:1 coaching sessions for care and office staff.
• Tailor training for different roles (care workers, seniors, managers, admins).
• Use real scenarios and case studies from practice to build confidence and competence.
• Evaluate training effectiveness and improve content based on feedback and performance data.

3. Learning Management System (LMS) & E-Learning

• Lead the introduction and ongoing management of the LMS.
• Set up learning pathways, mandatory training, and role-specific courses.
• Upload, test and maintain e-learning content and resources.
• Track completion rates, send reminders and support managers to follow up non-compliance.
• Produce regular training reports for senior leadership and audits.

4. Culture of Continuous Learning

• Promote a positive learning culture where staff are encouraged to develop and "own" their learning.
• Support managers to hold effective learning conversations and embed training into supervision and team meetings.
• Identify skills gaps and propose targeted learning interventions.
• Share good practice, success stories and quick tips across the organisation.

5. Compliance & Quality

• Ensure all training and system use aligns with regulatory requirements (e.g. CQC) and internal policies.
• Maintain accurate records of training attendance, LMS completions and CMS competence.
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• Experience in Learning & Development, Training, or similar role (ideally in health & social care or related sector).
• Hands-on experience training teams on digital systems or software.
• Track record of delivering group workshops and/or virtual training sessions.
• Experience with a Learning Management System (LMS) is highly desirable.
• Understanding of care sector standards, documentation, and compliance (desirable but can be developed).

Skills & Competencies

• Strong communication and presentation skills - confident in front of a room.
• Able to explain complex digital processes in simple, practical language.
• Highly organised, able to manage multiple training programmes and deadlines.
• Data-literate: comfortable using reports from CMS and LMS to drive action.
• Influencing skills: able to challenge, coach and support managers and staff.
• Problem solver with a continuous improvement mindset., * Training / L&D qualification (e.g. CIPD L&D, Train the Trainer) - desirable.
• Health & Social Care qualification - desirable but not essential.
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