IT Solution Architect

We are seeking a polished and customer-focused professional to join our dynamic team. The successful candidate will be responsible for delivering a world-class customer experience, handling enquiries with professionalism, efficiency, and attention to detail. This role encompasses end-to-end customer case management, meaningful customer engagement, and close collaboration with internal teams to ensure every interaction reflects the quality, craftsmanship, and service excellence synonymous with the Christopher Ward brand., * Customer Communication: Deliver prompt, courteous, and professional support across phone and email, consistently reflecting the Christopher Ward brand tone and commitment to excellence.

• Issue Resolution: Handle customer concerns with empathy and efficiency, ensuring swift resolution and a positive outcome that reinforces trust in our brand.
• Product Expertise: Cultivate in-depth knowledge of our timepieces and services to provide informed, accurate, and tailored guidance to customers.
• Customer Insight: Capture and relay valuable customer feedback to relevant teams, contributing to continuous product and service improvement.
• Cross-Department Collaboration: Partner with internal teams-including Operations, Repairs, and Marketing-to streamline the customer journey and resolve complex enquiries.
• Proactive Service: Identify opportunities to delight customers through thoughtful service enhancements, including appropriate upselling of products or services that match their needs.
• CRM Accuracy: Maintain detailed and accurate records of all customer interactions within the CRM system to ensure seamless communication and follow-up.
• Performance Excellence: Consistently meet or exceed individual and team KPIs, including response time, resolution rate, and customer satisfaction benchmarks., Technical Customer Support Analyst Do you enjoy troubleshooting and resolving customer technical problems quickly? About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude..., I am currently working alongside a 5-star builder in the South of Wales seeking a Head of Customer Services to Lead their aftercare team. Reporting to the Divisions Managing Director you will be responsible for leading a professional, front facing team that support..., Ready to be the heartbeat of a thriving workplace? Refresco is hiring an HR Advisor who's all about people, impact, and momentum. In this fast-paced role, you'll be the trusted partner to managers, the champion of a positive culture, and the driver of smooth, efficient HR..., Located in Pucklechurch our progressive, fast growing and very busy Precision Engineering Company is looking to employ another time-served CNC Miller to program, set and operate mainly Bridgeport / Hardinge CNC Mills with Heidenhain controls. The successful candidate will..., Supplier Relationship Manager / Procurement Manager (United Kingdom) The European Procurement Manager contributes to Bechtle's success by ensuring efficient and customer-focused sourcing processes. They continuously seek to optimise and automate the supply chain while..., A client within the Public Sector based in Somerset is currently recruiting for a Surveying Project Manager to join their Complex Works team as soon as possible. The client is offering a full time, permanent position on an ongoing basis with the ideal candidate having..., Role: HR Administrator Employment: Permanent (Part-Time, 20 hours per week). Location: Brackmills, Northampton. Come build something that matters. It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit..., Role Title: Business Development Consultant - Healthcare Sector Location: Cardiff - St Mellons & possibility of hybrid working after probation Benefits: 25 days holiday plus all bank holidays Office Hours: Monday - Thursday 8:45am - 4:45pm, Friday 8:45am -..., External Title: Project Controls Engineer Location: Bridgwater, Somerset (UK) About Vulcain Engineering Vulcain Engineering, an international engineering consultancy, supports global industrial leaders in their transition to a more responsible and sustainable future. We...

• Experience: At least 2 years in a customer service role.
• Communication: Excellent verbal and written communication skills.
• Problem-Solving: Strong ability to think on your feet and resolve issues creatively.
• Technical Skills: Proficient with CRM systems and Microsoft Office. Familiarity with Zendesk is a plus.
• Adaptability: Comfortable working in a fast-paced environment.
• Customer Focus: A genuine passion for delivering excellent service.
• Team Player: Able to work well with others and maintain a positive attitude.
• Attention to Detail: Careful and precise in your work.
• Knowledge of the watch (or luxury jewellery) industry ideal but not required

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