IT Operations Analyst

• Investigate root causes of problems, identify where a business need exists and shape the project to address this need.
• Evaluate the options to meet the business need and support the development of the business case for change.
• Research, analyse, and define current and proposed business processes.
• Apply gap analysis to identify actions required to implement revised processes.
• Elicit, analyse, and define requirements for business and IT change initiatives.
• Support business staff in testing new business and IT changes to ensure acceptability.
• Support the deployment of business and IT changes to ensure a smooth transition.
• Assist with proof-of-concept development.
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• Enthusiasm for collaboration and excellent communication skills (written and verbal).
• Excellent stakeholder engagement.
• Creative thinking and problem-solving skills.
• Proficiency in handling multiple tasks simultaneously and switching between tasks quickly.
• Ability to create and maintain formal and informal networks.
• A rational, objective, and detailed approach to business case developments.
• Expertise in recording information concisely and accurately.

Desirable Skills and Technologies:

• Experience in document and scenario analysis.
• Experience in risk and impact analysis.
• Experience in business process modelling (UML or BPMN).
• Awareness of business readiness assessments using either the POPIT or CPPOLDAT method.
• Awareness of the RACI/RASCI framework.
• Experience with SWOT analysis.
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• Competitive compensation

• Pension scheme

• DXC Select - Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)

• Perks at Work (discounts on technology, groceries, travel and more)

• DXC incentives (recognition tools, employee lunches, regular social events, etc)

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here Similar jobs, Senior Business Analyst Pay up to £68,205, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Are you an experienced Senior Business Analyst who can engage and influence a wide range of stakeholders? Join DWP Digital and...

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto, it's something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work-life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world's leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations. We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you, builds a better us. At DXC, one of our platinum accounts has a position for a Business Analyst. This role will analyse gaps to identify business needs, map out problem spaces, create solution approaches, analyse scenarios and support the development and deployment of organisational changes. The Business Analyst will work as part of a multidisciplinary team and will be highly organised, dynamic, outcome-oriented with excellent communication skills.