Governance and Compliance Lead

An exciting opportunity has arisen for an experienced Desk-Based Commercial Property Claims Adjuster / Handler to join a dynamic and forward-thinking claims team.

In this role, you'll be responsible for managing a portfolio of commercial property claims from first notification through to settlement. You'll use advanced digital tools, including video technology for virtual site assessments and customer discussions, to assess loss, confirm liability, and make timely, accurate decisions that move claims forward efficiently.

This position offers a great balance of technical challenge, customer interaction, and operational responsibility. Acting as the central contact for all parties - including clients, brokers, suppliers, and policyholders - you'll ensure smooth communication and consistent claim progress from start to finish.

Key Responsibilities:

• Take ownership of commercial property claims from instruction through to closure
• Make well-reasoned early decisions on liability, coverage, and contractor involvement
• Coordinate and monitor suppliers to deliver high-quality, cost-effective outcomes
• Maintain precise control over costs, documentation, and timelines
• Communicate clearly and professionally with all stakeholders throughout the claim process
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• Claims Experience: Proven experience handling commercial property claims end-to-end
• Adjusting Knowledge: Previous experience as a field or commercial loss adjuster would be an advantage
• Professional Development: Ideally working towards or already holding ACII / ACILA qualifications
• Business Interruption Understanding: Sound knowledge or willingness to learn BI principles
• Tech-Savvy & Adaptable: Comfortable using modern systems and evolving processes
• Customer-Focused: Excellent communicator with a natural ability to build trust and manage expectations
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• A competitive salary package reflective of your background and qualifications
• Hybrid working - split your time between home and the office
• 25 days annual leave plus bank holidays
• Private medical cover (inclusive of pre-existing conditions)
• Life assurance and income protection
• Self-Invested Personal Pension (SIPP)
• Access to voluntary benefits such as dental insurance, cycle-to-work scheme, season ticket loans, and wellbeing apps
• A dedicated Employee Assistance Programme offering wellbeing support
• Discounts on a variety of lifestyle and retail services

Why Join:

This is more than just a desk-based adjusting role - it's an opportunity to be part of a modern claims operation that embraces innovation, efficiency, and service excellence.

You'll be supported with ongoing technical training and professional development, giving you the tools to progress your career in an environment that values growth and quality. Similar jobs

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