IT Support Technician

Title: IT Support Technician- Dungannon - Up to £33k DOE A growing multi-site business in Dungannon is hiring an IT Support Techncian to strengthen its onsite IT function. This is a hands-on role in a fast-paced environment where technology is central to operations. You'll support users day-to-day while contributing to ongoing improvements as the organisation scales. The Role You will be the go-to technical support resource across a busy multi-site environment, ensuring systems run smoothly and users are well supported. This is a true all-rounder position suited to someone who enjoys variety, troubleshooting, and learning bespoke systems. What you'll be working with Active Directory administration (on-prem) Microsoft 365 / Office 365 support (hybrid) Azure AD / Azure-based services exposure Endpoint management (ManageEngine or similar) Power Automate workflows and process automation exposure Hardware troubleshooting and general end-user support Supporting a manufacturing/warehouse

user base (onsite, hands-on) What we're looking for Proven 1st/2nd line IT Support experience Strong troubleshooting and diagnostic mindset (common sense, logical thinking, proactive approach) Comfortable supporting Microsoft ecosystem technologies (AD, M365, hybrid environments) Helpful experience: Excel (VLOOKUP), logs/diagnostics, basic database SELECT queries (MySQL/MariaDB) Confident communicator with non-technical users Happy to work onsite in Dungannon (5 days per week initially - 1 Day WFH after 6 months) Package and benefits Salary up to £33,000 DOE Permanent, long-term opportunity with progression potential Modern tech environment and a role with genuine variety 39-hour working week, onsite in Dungannon Working pattern options: 09:00-17:30 Mon-Thu, 09:00-16:30 Fri Or 08:30 start with flexibility to bank hours for a half-day (team-coordinated) 1 day WFH possible after 6 months No regular out-of-hours Process In-person interview onsite in Dungannon (scenario/problem-solving

Muse Group

Muse Group empowers music makers. We create the world’s most popular content, apps and platforms for playing, recording and composing music.

Through our expansive music catalogs, educational expertise, innovative learning tools and free open-source software, we make it easier for millions — from beginners to experienced musicians — to be creative every day. 

The Muse community is now over 400 million strong. And we’re just getting started. 

Our future vision is of a world with over a billion music makers — and we have a drive to expand our influence into other creative spaces too.

What do we make?

We make essential resources for all kinds of creatives, from performers to podcasters. Learn more about the leading Muse Group products here.

Who are we?

Muse Group began life as Ultimate Guitar, the largest online global community of musicians. Eugeny Naidenov founded Ultimate Guitar in 1998, with a dream to make it easy for guitarists to play songs by Guns ‘N’ Roses and his other favorite rockers. From there, the site grew from a plucky, tab-sharing trailblazer into a global leader of online music publishing. 

In 2017, Ultimate Guitar acquired MuseScore, expanding its reach into sheet music. Muse Group has only continued to grow from there — and now includes Audacity, StaffPad and many more. 

In 2023, Muse Group acquired Hal Leonard, the legendary global sheet music publishers, adding an unparalleled music catalog and educational expertise to the team.

Today, we are an international, visionary team of creatives, music lovers and audio obsessives, developing products we could not live without.