Junior Software Engineer

The Junior ServiceNow Developer will support the design, development, and testing of ServiceNow CMS and Service Portal solutions within a regulated retail environment. The role is delivery-focused, working under the guidance of senior developers and architects, and adhering to established change and governance frameworks., ServiceNow Development

• Develop and configure ServiceNow CMS and Service Portal components in line with user stories and acceptance criteria.
• Build and maintain front-end components using HTML, CSS, JavaScript, and ServiceNow widgets.
• Follow ServiceNow best practices, coding standards, and Post Office development guidelines.
• Support enhancements across related ServiceNow modules as required.

Testing & Quality Assurance

• Perform unit testing for all developed components.
• Contribute to automated testing where applicable (ATF experience desirable).
• Participate in peer code reviews and ensure code passes quality gates prior to promotion.

Integration Support

• Assist with the development and testing of integrations between CMS and other ServiceNow modules or external systems.
• Support promotion of code across environments (DEV, TEST, PROD) following change controls.

Documentation & Knowledge Transfer

• Produce clear technical documentation for developed solutions.
• Support knowledge transfer activities to BAU and support teams to ensure ongoing maintainability.

Governance & Compliance

• Complete mandatory Post Office compliance training within required timescales.
• Complete Change Excellence Framework training where applicable.
• Adhere to the Post Office change methodology throughout the engagement.

Technical Skills & Experience

Essential

• Experience with ServiceNow development, particularly Service Portal or CMS
• Strong HTML, CSS, JavaScript skills
• Understanding of web accessibility and responsive design
• Familiarity with Agile delivery and user story-based development
• Ability to follow defined development standards and processes

Desirable

• ServiceNow ATF (Automated Test Framework)
• Experience supporting integrations (REST APIs, data sources)
• Exposure to regulated or enterprise-scale environments

Key Deliverables & Success Measures

• High-quality ServiceNow code that meets acceptance criteria
• Unit-tested components passing peer review and quality gates
• Documented solutions successfully handed over to BAU
• Compliance with all mandatory training and change governance

The successful candidate will demonstrate strong web development fundamentals, an eagerness to learn ServiceNow best practices, and a commitment to quality, compliance, and documentation.