Service Desk Operator

As a Helpdesk Coordinator, you'll be the central point of communication-handling calls from clients and contractors, logging requests, and ensuring issues are resolved quickly and efficiently. Due to the location, a driving licence is preferred., * Answer and make calls to clients and contractors professionally and courteously.

• Log service requests accurately into the helpdesk system.
• Coordinate with engineers, suppliers, and contractors to schedule work.
• Track job progress and provide timely updates to clients.
• Handle queries and resolve issues promptly.
• Maintain accurate records of all communications and actions taken.

Are you highly organised and thrive in a fast-paced environment? Do you enjoy being the go-to person who keeps everything running smoothly?, * Excellent telephone and communication skills.

• Strong organisational and multitasking abilities.
• Proficient in Microsoft Office and helpdesk systems.
• Previous experience in a helpdesk or customer service role (preferred).
• Ability to work under pressure and meet deadlines.

• Competitive salary and benefits package.
• Supportive and friendly team environment.
• Opportunities for career growth within a leading company.

We're partnering with a trusted management company dedicated to delivering exceptional service and support to their clients. Their team ensures smooth operations and timely solutions for every need.