Technical Support and Service Engineer

• Right to work in the UK is essential - You need to currently be living in the UK and within an easy commute to our offices in Crawley on a daily basis.

The Technical Support and Service Engineer will provide technical troubleshooting and service support for ARUN Technology's hardware, software and applications. Support will be delivered on-site, over the phone, via email and through remote support sessions.

The role includes responsibility for on-site installations, annual servicing, repairs and customer training for both new and existing customers in the UK and internationally., * Provide technical and service support for all ARUN Technology products across both OES and LIBS product lines to direct customers and the global distributor network

• Travel within the UK and internationally to carry out installations, servicing, repairs and on-site training
• Deliver on-site commissioning and customer acceptance of new systems
• Maintain accurate service and support records, including logging and managing Support Tickets via HubSpot CRM
• Create, update and distribute technical documentation including service notes, user manuals and training materials
• Track product and software issues, escalating quality concerns where required and supporting corrective solutions
• Liaise with product specialists at the parent company and attend product training at manufacturing sites as required
• Perform technical demonstrations at the UK office, customer sites and industry exhibitions
• Deliver technical training to customers and distributors
• Undertake other related duties as required to support the wider business

Do you have a valid Driving Licence license?, Do you have experience in Time management?, * Qualification in Engineering, Physics or a related Science discipline

• Strong technical understanding of metallurgy and/or physics
• Ideally a minimum of 2 years' experience operating analytical instrumentation (e.g. OES, handheld LIBS)
• At least 2 years' hands-on field service or maintenance experience with analytical or scientific instrumentation
• Above-average computer literacy, including MS Office; experience with CRM systems such as HubSpot is desirable
• Full, clean UK driving licence

Personal Qualities

• Strong problem-solving skills with a practical, solutions-focused mindset
• Excellent planning and organisational abilities
• Effective time management with the ability to work independently and manage travel schedules
• Clear, confident communication skills with a strong customer-centric approach
• Team-oriented and collaborative, comfortable working within a small, agile team

This is an exciting opportunity to join a dynamic and forward-thinking team that values expertise, collaboration and continual growth. As ARUN Technology continues to expand its global presence, we are seeking a Technical Support and Service Engineer to be based at our Crawley office in the UK. This role is ideal for someone who enjoys hands-on technical work, problem-solving, customer interaction and international exposure, and who wants to play a meaningful role in supporting ARUN's growing customer and distributor network. ARUN Technology has a rich history of innovation in the field of metal analysis, with roots dating back to 1987. We are committed to pushing technological boundaries in the development of high-performance metal analysers. As an international company with customers and partners worldwide, we combine technical excellence with a strong customer-first approach.