Integration Support Engineer

As an Integration Support Engineer, you will be the first line of support for our clients integrating with CRS products. You will collaborate closely with internal engineering and product teams to troubleshoot API-related issues and guide customers through technical integration processes.

• Understand client workflows and business processes to support effective use of CRS's APIs.
• Provide technical support to clients for onboarding, integrating, and troubleshooting CRS APIs.
• Act as a liaison between the client and internal engineering/product teams to escalate and resolve technical issues.
• Assist in the creation and maintenance of client-facing documentation, FAQs, and knowledge base content related to API usage and integration best practices.
• Participate in customer calls, integration testing sessions, and screen shares to provide direct technical support.
• Provide feedback to product and engineering teams to enhance API usability and integration experiences.

Do you have experience in Technical support?, * At least 1-2 years of experience in a technical support, client services, or systems integration role.

• Hands-on experience supporting or working with RESTful APIs, including troubleshooting, authentication, and data handling.
• Familiarity with tools like Postman, Swagger, or similar platforms for testing and validating API requests and responses.
• Strong problem-solving skills and the ability to clearly communicate technical concepts to both technical and non-technical users.
• Working knowledge of relational databases such as Microsoft SQL Server or MySQL, including basic querying and data structure understanding.
• Comfortable navigating Windows environments and enterprise-level software tools.
• Exposure to Microsoft .NET technologies or AWS infrastructure is a plus, though not required.
• Motivated to learn and continuously improve client support processes and integration knowledge.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.

https://www.verisk.com/company/careers/

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine, or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets. Learn more about Verisk and what we are doing within the insurance industry. When you join Verisk, you become part of a diverse global team with over 7,500 professionals in 30 plus countries, making work that matters. We're certified by Great Place to Work, reflecting our commitment to inclusivity, employee engagement, and wellbeing. At Verisk, your growth is a priority-from professional development and tuition benefits to a supportive, flexible workplace culture, we support your continued growth. Our Culture : Explore our inclusive, people-first culture that fosters innovation, collaboration, and belonging. Awards & Recognition : See why Verisk is consistently recognized as a Great Place to Work around the world. Our Businesses : Learn about the diverse industries we serve - from insurance and energy to financial services and beyond. Life at Verisk : Discover what it's like to work at Verisk through employee stories, team highlights, and culture moments. Careers at Verisk : Join a global team of problem-solvers and innovators doing meaningful work that's shaping the future of industries. Whether you're just starting out or looking to take your career to the next level, Verisk offers growth, purpose, and a people-first culture Let's build something meaningful together! Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.