Service Desk Agent

As Service Desk Agent your duties will include:

• Provide excellent customer support responding to incidents & requests via telephone, email, and the company ticketing system.
• Create and handle service desk tickets through to escalation or resolution.
• Telephony call workflow, ensuring calls are answered and routed efficiently.
• Undertake scheduled daily tasks.
• Check monitoring systems for incidents and warning, action or escalate as required.
• Communicate to customers, the team and business when changes and updates occur.

Do you have experience in Telephony?, * Adaptive communication skills to best support customer needs.

• An ability to communicate clearly and effectively on multiple channels.
• The ability to work well as part of a team and build effective relationships.
• Time and task management skills
• An ability to liaise with technical experts.
• An ability to troubleshoot and problem solve technical problems.
• A passion for the IT industry and a desire to learn from technical experts.

Required skills, knowledge, experience and/or qualifications include:

• Good clear telephony manner - (Essential)
• Use of incident or ticket management systems - (Desirable)
• Good written communication skills - (Essential)
• Desktop IT knowledge - (Desirable)
• Basic Networking knowledge (Desirable)
• This is a site-based role as such applicants should be able to commute to our head office in Preston, PR4 0HF - (Essential), * Will you be able to reliably commute to attend work on a daily basis to our head office addesss, Infinium IT, Bartle Court Business Village, PR4 0HF for this job?, * Technical help desk / support: 1 year (preferred)
• Telephone Customer Service: 1 year (preferred)
• IT / WiFi troubleshooting: 1 year (preferred)

"The team immediately made me feel welcome, it's a friendly and supportive place to work, and since joining I have learnt so much. The role is challenging, with opportunities to learn new systems and technologies and progression routes within the company".

The comprehensive package and benefits offered at Infinium includes.

• Competitive salary
• Competitive annual leave allowance with additional days accrued with length of service, plus an additional day off on your birthday.
• Extensive training and development opportunities with internal progression available.
• Other benefits include - Free home internet or Sim card. Wellbeing package including discounted gym and support towards optical, dental treatment, and others. Paid Company Sick leave. Free parking A breakout room for you to relax and enjoy your down time with your colleagues, and regular team social events, to name but a few.
• An immediate start date is available for this role., Job Types: Full-time, Permanent

Pay: £25,875.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Free parking
• Health & wellbeing programme
• Sick pay