Junior IT Support Specialist

• Support user onboarding and offboarding processes, including account setup, access permissions, and device preparation.
• Respond to and resolve IT support tickets, providing first- and second-level support for end-users in line with established SLAs.
• Escalate complex issues appropriately to senior team members or the Service Desk Lead.
• Assist in documenting and improving IT support processes and workflows.
• Troubleshoot common hardware, software, and connectivity issues.
• Assist with Active Directory user and group management.
• Support Microsoft 365 administration, including user account creation, license assignment, and basic security settings.
• Help investigate and resolve issues related to user access, authentication, and applications.
• Support IT hardware inventory management, including tracking, procurement support, and device allocation.
• Assist with hardware setup, diagnostics, and basic maintenance of laptops, desktops, and peripherals.
• Assist with software installations, updates, and deployments.
• Support users with standard business applications and tools.
• Work with senior IT staff to ensure smooth integration of software solutions.

We are seeking a motivated Junior IT Support Specialist to support the day-to-day operation of our IT services. In this role, you will assist with user support, onboarding and offboarding, Microsoft 365 and Active Directory administration, and hardware and software support while developing your technical skills in a professional IT environment. You will report directly to the Service Desk Lead., * Completed vocational training, bachelor's degree, or equivalent experience in IT, Computer Science, or a related field.

• 1-2 years of experience in an IT support or helpdesk role (internships and student jobs count).
• Basic knowledge of Windows operating systems and IT support processes.
• Familiarity with Microsoft 365 and Active Directory concepts.
• Strong communication and customer-service skills.
• Structured and reliable way of working.
• Willingness to learn and grow in an IT support environment.
• Ability to work independently while collaborating with a team.

Atmosphere: Experience life in an international & dynamic New Space start-up Flexibility: Fit your working schedule to your needs with flexible working hours Home Office: Full-time employees benefit from 1 day per week home office Health: Sweat, stretch or squat it out with WellPass, a training app which connects you to thousands of gyms and studios Paid Time Off: 30 days annual leave and special leave days RFA Family: Join our regular company and team events and become part of the RFA family Parking: Free parking for your car and your bike

This is the perfect opportunity to take on an exciting new challenge and be part of the leading private company in the new European space race. You'll get to work with over 300 employees from more than 44 countries and have the opportunity to accelerate your professional and personal development.

Ready to make history with us?

At Rocket Factory Augsburg (RFA) we have one goal: create low-cost, flexible and reliable access to space. We specialize in the creation of small launcher solutions designed for deploying satellites into Low Earth Orbit (LEO) and beyond. Together with you, we want to revolutionize space services and help enhance life on Earth. Sounds interesting? Then join our journey and be part of the team leading the New Space movement in Europe!