Application Support Engineer

We are seeking a highly organised and detail-oriented Application Support Engineer with extensive Microsoft 365 knowledge to join our team. This role involves assisting with the coordination and execution of onboarding new clients, alongside migrating existing clients to new products like CMap Mail. As part of this role, you will act as a key escalation point for issues relating to Microsoft 365, such as Microsoft Entra ID and SharePoint, specifically., Customer Onboarding Assistance

• Support the initial set-up of users and customer sites.
• Troubleshoot errors/issues relating to onboarding (Entra ID security permissions, SharePoint Site configuration etc).
• Escalate and project manage errors/issues, acting as liaison between the client and the development team.
• Provide advice to clients relating to Microsoft 365 tenancy set-ups and recommended best practices.
• Assist with the import of client Data into SharePoint, helping to identify and resolve any issues that may occur during the process.
• Execute scripts for bulk changes to customer sites.

Customer Support Assistance

• Act as an internal escalation point for 1st Line Support.
• Work closely with the Support team to assist with client challenges pertaining to their Microsoft 365 tenancy.
• Develop automated solutions for time-consuming tasks when carrying out client data changes.

Maintaining Internal Documentation

• Create and maintain an up-to-date knowledge base for troubleshooting common problems.
• Ensure that Client-specific information/tenancy configuration is captured and recorded., * Private medical & dental insurance: Supporting your health and wellbeing with access to private care.
• Life assurance: Providing extra financial security for you and your loved ones.
• Help@Hand: 24/7 support for your health and wellbeing.
• Enhanced parental leave: Offering time and support when it matters most.
• Reward Gateway: Access to discounts on a wide range of everyday purchases.
• Team outings and events: Regular chances to connect and unwind.
• Manchester city-centre office: A modern WeWork space with great facilities and free barista coffee.

Do you have experience in SharePoint?, * A strong reputation for placing the client at the heart of all work.

• Ability to work as part of a team, taking the initiative as part of a high performing, engaged, diverse team, focused on service.
• A proven ability to deliver under pressure in a fast-paced SME environment.
• Strong work ethic, possessing a 'roll sleeves up' approach.
• Self-starter and a warm engaging character.
• Successful track record of supporting the delivery of multiple projects in parallel to a strict timeframe.
• Ability to take ownership to deliver project activities successfully, managing client expectations, with minimal senior oversight.
• Able to demonstrate good problem-solving capabilities to address key issues and challenges that arise during projects.
• Strong written communication skills, able to author client facing document and written communications with minimal oversight.
• Ability to lead meetings and delivering services to clients.

Qualification and Experience We are looking for individuals who have a strong working knowledge of the Microsoft 365 ecosystem. Experience and/or certification in the following Microsoft Products/Services is an essential requirement of this role:

• Microsoft SharePoint - Advanced knowledge of SharePoint site configurations and general security permission administration
• Microsoft Entra ID - Strong knowledge of tenant configuration and Identity and Access Management
• PowerShell Scripting - Proficient in PowerShell and other scripting languages to help automate tasks.

Other beneficial experience includes knowledge of:

• Microsoft Exchange Online
• Microsoft Purview
• Microsoft Teams
• Microsoft Co-Pilot

CMap helps project-based companies to win, deliver and manage projects… profitably. Here at CMap, we focus our attention on our People and our Product to enable us to provide our valued clients with an awesome user experience. Our culture is hugely important to us - we are a team that collaborate together and support each other. Ideas and input are welcome from everyone in our organisation and no idea is dismissed or progressed without our experienced consideration. We have an informal, open, friendly, and fun working environment where everyone matters with regular social nights and team outings., At CMap, we deliver powerful, industry-focused software that helps professional services firms and project-based businesses thrive. We're a growing team on a clear mission: to help our clients win more work, deliver it more profitably, and make smarter, data-driven decisions that fuel long-term success.     If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.